Communication Skills, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Help Desk, Identify Issues, Interpersonal Skills, Microsoft Active Directory, Microsoft Office, Microsoft Windows System Administration, Printers, Process Development, Support Documentation, Technical Delivery, Technical Support, Time Management, User Account Administration, Wi-Fi
Job Title: Part-Time IT Support Technician (Remote)
Location: 100% Remote (U.S.)
Duration: Contract (Up to 12 Months)
Schedule: Part-Time, 20 hours per week. The exact schedule will be determined with the hiring manager, but hours will be worked during standard business hours (approximately 4 hours per day).
Pay Rate: $38–40/hour
Position Overview
We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of approximately 15 employees. This role is ideal for a self-sufficient IT professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service.
As the primary point of contact for desktop support, you will handle a variety of hardware and software issues while partnering with an escalation team for more complex networking and infrastructure-related incidents.
Responsibilities:
Responsibilities
- Provide remote technical support to end users for hardware, software, and connectivity issues.
- Troubleshoot and resolve Microsoft 365 (Office 365) issues.
- Administer basic user account management within Active Directory.
- Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.
- Diagnose and resolve common PC and peripheral issues.
- Deliver timely, professional, and customer-focused support while maintaining clear communication with users.
- Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams.
- Document support activities and follow established support processes.
Qualifications:
Qualifications
- 5+ years of hands-on IT support or Help Desk experience.
- Strong experience supporting Microsoft 365 (Office 365) and Active Directory.
- Experience troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop applications.
- Excellent communication and interpersonal skills with a strong customer service mindset.
- Ability to work independently in a remote support environment.
- Strong troubleshooting, organization, and time management skills.
Start Date: Early August
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".