IT Support Technician

Kforce has a client that is seeking an IT Support Technician in Pittsburgh, PA. Summary: We're looking for a customer-focused IT Support Technician to help maintain a stable and productive technology environment for employees across the organization. This position is responsible for resolving day-to-day technical issues, supporting end-user devices and applications, and ensuring users have the tools and access they need to perform their jobs efficiently. Primary Responsibilities:

• Respond to technical support requests submitted through phone, email, Teams, and in-person interactions
• Manage and document incidents, service requests, and resolutions within the ticketing system
• Install, configure, troubleshoot, and support laptops, desktops, printers, mobile devices, and related hardware
• Provision and maintain user accounts, permissions, and system access within Active Directory and Microsoft 365
• Provide support for Azure Virtual Desktop (AVD) and Azure-based environments, including connectivity and access issues
• Troubleshoot user issues involving email, software applications, and mobile devices running iOS or Android
• Deploy software updates, operating system patches, drivers, and endpoint security solutions
• Perform routine system maintenance and workstation health checks to ensure optimal performance
• Utilize vendor resources, technical documentation, and knowledge bases to research and resolve complex issues
• Track and maintain inventory records for IT assets including computers, phones, tablets, and peripheral devices
• Assist with support and testing activities related to critical business applications and system enhancements
• Create and maintain user documentation, knowledge base articles, and troubleshooting guides
• Collaborate with infrastructure and security teams and provide backup support for operational tasks when needed

Requirements:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional IT support experience
• Microsoft certifications or experience supporting Microsoft Operating Systems and Microsoft 365 environments are preferred
• Experience supporting desktop and laptop hardware, peripheral devices, and basic networking equipment
• Hands-on experience administering and troubleshooting Microsoft 365 applications and services
• Solid understanding of IT infrastructure, end-user computing, and support best practices
• Working knowledge of Windows 10/11 and common server operating systems
• Strong diagnostic and hardware troubleshooting abilities
• Familiarity with Azure-based technologies and cloud environments is a plus

Professional Strengths:

• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Customer-focused mindset with a commitment to delivering high-quality support
• Strong analytical thinking and problem-solving capabilities
• Highly organized with strong attention to detail and follow-through
• Capable of managing multiple tasks while maintaining accuracy in a fast-paced environment
• Self-starter who can work independently while also contributing effectively as part of a team
• Demonstrated ability to build positive working relationships across departments
• Ability to quickly learn new technologies and adapt to changing priorities

Work Environment & Physical Requirements:

• Regular use of computers, mobile devices, and related technology equipment throughout the workday
• Ability to handle, move, and install computer hardware and peripheral equipment when needed
• May be required to sit for extended periods and perform hands-on technical work
• Participation in an on-call support rotation for critical system or user issues
• Occasional travel to manufacturing facilities and office locations to provide on-site support