Looking for an IT Support Technician to provide remote and on-site support. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.
Responsibilities
Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
Manage ticket queue to ensure timely resolution
Provide customer support using remote connection software
Provide thorough documentation on each customer interaction
Prioritize ticketing system flow by following SOPs and KB articles for resolution
Meet or exceed KPI goals
Troubleshooting of the following, though not limited to:
Advanced desktop issues
VPN connectivity
Entry-level server support
Hardware issues
Line of business support
Office 365
Active Directory
Requirements
IT Fundamentals and A+ certifications, or equivalent professional experience
1+ year of professional help desk experience
Strong customer service skills
High attention to detail
Ability to follow instructions and policies
Ability to adapt to changing and fast-moving environments
Strong phone skills
Prior MSP experience preferred
Benefits:
Internal advancement (eligible for promotions every 6 months!)
Medical/Dental/Vision health plans
PTO/Sick/Holiday pay
Incredible culture
Explosive company growth
Training provided
Numbers & Facts
Location
Pompano Beach, FL
Skills
Analysis Skillsunmatched
Business Supportunmatched
CompTIA A+unmatched
Computer Hardwareunmatched
Computer Systemsunmatched
Computer Workstationsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Detail Orientedunmatched
Documentationunmatched
Establish Prioritiesunmatched
Exceeded Sales Goalunmatched
Health Planunmatched
Help Deskunmatched
Identify Issuesunmatched
Knowledge Baseunmatched
Microsoft Active Directoryunmatched
Mobile Devicesunmatched
Mobile Operating Systemunmatched
On Site Supportunmatched
Performance Metricsunmatched
Peripheral Hardwareunmatched
Problem Solving Skillsunmatched
Server Supportunmatched
Standard Operating Procedures (SOP)unmatched
Systems Analysisunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Time Managementunmatched
VPN (Virtual Private Network)unmatched
Vision Planunmatched
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