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IT Support Technician

IDR

San Antonio, TEXAS

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JOB DETAILS
SKILLS
Compensation and Benefits, Desktop Administration, Documentation, Endpoint Security, Federal Government, Government, IT Requirements, Identify Issues, Information/Data Security (InfoSec), Inventory Management, Knowledge Management, Laptop PC, Life Insurance, Maintenance Services, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Mobile Devices, Network Connectivity, On Site Support, Onboarding, Operating Systems, Peripheral Hardware, Printers, Regulations, Technical Support, User Interface/Experience (UI/UX), Vision Plan
LOCATION
San Antonio, TEXAS
POSTED
3 days ago

IDR is seeking a IT Support Technician to join one of our top clients for an opportunity in San Antonio, Texas. You will provide on-site front-door IT support within an enterprise and government-focused environment, helping staff, executives, contractors, and visitors stay productive. This contract role supports day-to-day endpoint, collaboration, and connectivity needs with a strong emphasis on documentation, security procedures, and user experience.

Position Overview for the IT Support Technician:

  • Deliver on-site IT support at the San Antonio office, serving staff, executives, contractors, and visitors
  • Support laptops, mobile devices, peripherals, printers, meeting rooms, collaboration tools, and network connectivity
  • Handle user onboarding/offboarding, account and access coordination, asset inventory, equipment moves, and break/fix coordination
  • Resolve or triage service requests using approved ticketing processes and maintain user-facing knowledge resources
  • Provide time-sensitive executive-priority and business-hours support, including device deployment, refresh, relocation, and secure disposal coordination

Requirements for the IT Support Technician:

  • 8+ years of experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment
  • 5+ years of experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues
  • 3+ years of experience supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms
  • 3+ years of experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices
  • 2+ years of experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation

What's in it for you?

  • Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!


Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets

  • Employee Stock Ownership Program

  • Dedicated Engagement Manager who is committed to you and your success.

  • Medical, Dental, Vision, and Life Insurance

  • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

    #LI-Onsite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

About the Company

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IDR

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