Compensation and Benefits, Desktop Administration, Documentation, Endpoint Security, Government, IT Requirements, Identify Issues, Information/Data Security (InfoSec), Inventory Management, Knowledge Management, Laptop PC, Life Insurance, Maintenance Services, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Mobile Devices, Network Connectivity, On Site Support, Onboarding, Operating Systems, Peripheral Hardware, Printers, Technical Support, User Interface/Experience (UI/UX), Vision Plan
IDR is seeking a IT Support Technician to join one of our top clients for an opportunity in San Antonio, Texas. You will provide on-site front-door IT support within an enterprise and government-focused environment, helping staff, executives, contractors, and visitors stay productive. This contract role supports day-to-day endpoint, collaboration, and connectivity needs with a strong emphasis on documentation, security procedures, and user experience.
Position Overview for the IT Support Technician:
- Deliver on-site IT support at the San Antonio office, serving staff, executives, contractors, and visitors
- Support laptops, mobile devices, peripherals, printers, meeting rooms, collaboration tools, and network connectivity
- Handle user onboarding/offboarding, account and access coordination, asset inventory, equipment moves, and break/fix coordination
- Resolve or triage service requests using approved ticketing processes and maintain user-facing knowledge resources
- Provide time-sensitive executive-priority and business-hours support, including device deployment, refresh, relocation, and secure disposal coordination
Requirements for the IT Support Technician:
- 8+ years of experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment
- 5+ years of experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues
- 3+ years of experience supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms
- 3+ years of experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices
- 2+ years of experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation
What’s in it for you?
Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Onsite
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com