IT Support Technician

Closes: 6/7/26 - Spokane, WA - Full-time/Hourly

Wage: $23.50 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE:Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:

Install & support desktop applications & printers. Install & support workstations & IP telephones on a network. Provide training & resolve concerns using help desk ticketing, remote control software, telephone, & email. Support mailboxes & Teams groups, SharePoint sites, & team member engagement apps. Support access to Microsoft Office 365 apps, Azure apps, & other hosted cloud services. Support local networks & wireless network access. Driving required using company &/or personal vehicle. Must have a valid driver's license, clean driving record, & proof of personal auto insurance. Must pass background & driver record check.

Computer Skills:

Requires experience working in a Microsoft Windows networking environment. Requires an intermediate skill level using Microsoft Office applications. Must be able to quickly learn business applications & communication tools. Must be able to build & repair computer systems. Must be able to install & configure displays, printers, copiers, & scanners. Will demonstrate the ability to create active directory accounts & mailboxes after instruction.

Essential Duties & Responsibilities include the following:

• Configure new workstations & rebuild workstations.
• Install Microsoft Windows, business applications, communications software, & system drivers.
• Maintain antivirus & security updates.
• Assist users with applications & with connectivity.
• Create & configure computer accounts, user accounts, mailboxes, & groups.
• Troubleshoot hardware, software, monitors, serial devices, network devices, telephones & printers.
• Assist with physical installation & maintenance of network cabling.
• Assist with installation, setup, & upgrades of software programs.
• Advise users of email, voicemail, & file maintenance best practices.
• Support video surveillance systems & capture recordings as needed.
• Deploy & support the classroom desktops, conference rooms, & virtual learning environments.
• Support the facility access controls, wireless network access, team member kiosks, & time & attendance apps.
• Support the power backup devices, paging, in-store radio, & PA systems.
• Deploy & support the IP phones, auto-attendant recording & call distribution, voicemail access, group roles, & number assignments.
• Maintain records by documenting procedures used.
• Provide required written documentation & recordkeeping.
• Maintain workstation inventory by recording locations & status.
• Determine source of concern by interviewing users on the telephone.
• Answer questions; interpret operating instructions; provide references.
• Determine source of error by reviewing procedures & actions taken by user, instructing user to perform diagnostic procedures.
• Resolve problems by issuing corrective instructions; consulting with co-workers & vendors.
• Maintain technical knowledge by attending educational workshops; reviewing technical publications, establishing personal networks; participating in technical societies.
• Will be required to travel. Must be able to stay overnight on occasion.
• Attend department, organization, & other meetings/training as needed/directed.
• Contribute to team effort by accomplishing related results as needed.
• Work collaboratively with Workforce Development & Social Services to provide participant services.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
• Follow all policies, procedures, & directives of Goodwill Industries assuring safety of personnel or property.
• Other duties may be assigned.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://discovergoodwill.applicantpro.com/jobs/4079817-31145.html