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IT Support Technician

aqua IT

Springfield, Virginia

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JOB DETAILS
SKILLS
Administrative Skills, Asset Management, Best Practices, Citrix Product Family, Commercial Off-the-Shelf (COTS), Communication Skills, Communication Systems, CompTIA Security+, Computer Workstations, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop Hardware, DoD Directive 8140, DoD Directive 8570, Executive Assistant Skills , Geospatial Intelligence (GEOINT), Government Off-the Shelf (GOTS), Hardware Administration, Hardware Virtualization, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Integrated Circuits (ICs), Intelligence Community, Internet Security, Laptop PC, Linux Operating System, Maintain Compliance, Maintenance Services, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Network Administration/Management, Network Architecture/Engineering, Network Connectivity, Office Equipment, Operating Systems, Peripheral Hardware, Printers, Problem Solving Skills, Sales Management, Security Clearance, Sensitive Compartmented Information (SCI), ServiceNow, Software Administration, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Thin Clients, Top Secret Clearance, United States Department of Defense (DoD), VMWare, VoIP (Voice over IP)
LOCATION
Springfield, Virginia
POSTED
30+ days ago

Position Overview

The IT Support Technician provides technical support within a secure, mission-focused environment supporting an IC customer. This role delivers hands-on and remote support for hardware, software, and enterprise IT systems, ensuring reliable operations for geospatial intelligence professionals. The technician will troubleshoot and resolve technical issues, support classified and unclassified systems, and maintain compliance with DoD and Intelligence Community (IC) security standards.

Key Responsibilities

  • Provide desktop support for Windows-based workstations, laptops, thin clients, and peripheral devices in both classified and unclassified environments.
  • Install, configure, test, and maintain operating systems, COTS/GOTS software, and mission applications.
  • Troubleshoot and resolve hardware, software, network connectivity, printer, and peripheral issues.
  • Perform account provisioning and access management in accordance with IC security policies.
  • Support secure communications systems, including VoIP and VTC platforms.
  • Image and deploy end-user devices using enterprise deployment tools.
  • Document incidents, service requests, and resolutions within the enterprise IT Service Management (ITSM) system (e.g., ServiceNow or equivalent).
  • Coordinate with system administrators, network engineers, and cybersecurity teams to resolve escalated technical issues.
  • Maintain compliance with DoD 8570/8140 certification requirements
  • Assist with hardware lifecycle management, inventory tracking, and asset accountability.
  • Support office moves, equipment refresh efforts, and technology upgrades.
  • Provide professional, customer-focused support to executive and mission staff.

Required Qualifications

  • Active TS/SCI security clearance
  • Bachelors degree and 4+ years of IT support experience in a DoD or Intelligence Community environment.
  • Strong knowledge of Windows and Linux operating systems, Microsoft Office suite, and enterprise collaboration tools.
  • Experience troubleshooting hardware (desktops, laptops, printers, docking stations, peripherals).
  • Familiarity with Active Directory, account management, and basic network troubleshooting (TCP/IP, DNS, DHCP).
  • Understanding of cybersecurity best practices within classified environments.
  • CompTIA Security+ (or ability to obtain quickly) in compliance with DoD 8570/8140 requirements.
  • Excellent communication and customer service skills.

Preferred Qualifications

  • Experience supporting geospatial or intelligence mission systems.
  • Familiarity with virtualization platforms (VMware, Citrix).
  • Experience with ITIL-based service management processes.
  • Prior experience supporting executive-level personnel.


About the Company

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aqua IT

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