Sign upLog in

IT Support Technician (Tier 1 &2)

Graham Personnel Services

Woodenville, WA

Apply
JOB DETAILS
SALARY
$28–$35 Per Hour
SKILLS
Asset Management, Business Operations, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Ecosystems, Establish Priorities, Hardware Administration, Help Desk, IP (Internet Protocol), Identify Issues, Information Technology & Information Systems, Knowledge Base, Laptop PC, Mac Operating System, Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Support, Onboarding, Peripheral Hardware, Printers, Problem Solving Skills, Software Administration, System Center Configuration Manager (SCCM), Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, User Account Administration, VPN (Virtual Private Network), Wi-Fi
LOCATION
Woodenville, WA
POSTED
22 days ago
IT Support Technician (Tier 1–2)
Woodenville, WA
Direct Hire 
$28-$35 hourly

Drive Technology. Empower People. Keep the Business Moving.

Overview
We’re seeking a skilled IT Support Technician who thrives in a fast-paced, hands-on environment and enjoys solving problems that directly impact business operations. In this role, you’ll be the go-to resource for internal users—ensuring seamless access to systems, applications, and technology across the organization.
If you’re someone who takes pride in delivering excellent user support, enjoys working across a diverse tech stack, and wants to grow your IT career, this is a strong opportunity to make an immediate impact.

What You’ll Do
  • Deliver Tier 1 & Tier 2 technical support via in-person, remote, and ticketing channels
  • Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals
  • Install, configure, and maintain Windows and macOS environments
  • Manage user accounts, permissions, and access within Active Directory and related systems
  • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  • Handle employee onboarding/offboarding, including system access and hardware setup
  • Maintain and track IT assets, including imaging and hardware deployment
  • Troubleshoot basic network connectivity issues (Wi-Fi, VPN, IP configurations)
  • Document solutions and contribute to knowledge base improvements
  • Escalate complex issues while maintaining ownership and communication
  • Support IT initiatives and projects (upgrades, migrations, security enhancements)

What You Bring
  • Associate’s degree in IT (or equivalent hands-on experience)
  • 2+ years in IT support, help desk, or technical support role
  • Strong working knowledge of:
    • Windows 10/11 environments
    • Microsoft 365 ecosystem
    • Active Directory and user administration
  • Proven ability to troubleshoot hardware, software, and basic networking issues
  • Experience with ticketing systems and remote support tools
  • Excellent communication skills with a customer-first mindset
  • Ability to prioritize and manage multiple requests in a dynamic environment

Nice to Have
  • Experience supporting macOS environments
  • Knowledge of TCP/IP, DNS, DHCP
  • Exposure to Azure Active Directory / cloud identity platforms
  • Experience with endpoint management tools (Intune, SCCM)
  • Certifications such as CompTIA A+, Network+, or similar

Work Environment & Requirements
  • Ability to lift/move equipment up to 40–50 lbs
  • Comfortable working across office, desk-side, and server room environments
  • Occasional after-hours support as needed

You’ll Get
  • Competitive compensation
  • Comprehensive health, dental, and vision coverage
  • 401(k) with company match
  • Generous paid time off + holidays
  • Ongoing training and career growth opportunities

Why This Role Stands Out
  • High-visibility role with direct impact across the organization
  • Exposure to a wide range of technologies and systems
  • Opportunity to grow into more advanced IT roles over time

#DHIR26

About the Company

G

Graham Personnel Services

Resume Resources

Free Resume TemplatesFree Resume Builder