IT Support Technician (Tier 1)

About the Job

Games Workshop has an exciting opportunity for a friendly and proactive Tier 1 IT Support Technician to join our Global IT Team. If you want to be the welcoming face of our service desk, resolve day-to-day technical challenges, and play a crucial role in delivering exceptional support to our global business users, then this could be the perfect role for you.

Passionate about technology and customer service, you'll be responsible for triaging, tracking, and documenting the lifecycle of incidents and requests through to final resolution. You'll monitor and support our core hardware and systems, ensuring everything aligns with our best practices and security standards. Taking a proactive and resourceful approach, you will handle basic administrative support duties, work closely with global IT team members and third-party suppliers, and participate in our out-of-hours technical response team to keep our global operations running smoothly.

Collaborative and eager to learn, you will play a vital part in maintaining our IT systems and ensuring user satisfaction. You will contribute to the delivery of new service initiatives and projects, escalating issues effectively when required, and working closely with our advanced tiers to absorb new technical skills. Your approachable attitude will be key as you manage our users' expectations positively, providing consistent and effective communication through updates in our ITSM tool.

Organized and dependable, you will have the ability to manage multiple priorities in a fast-paced environment while keeping your work well structured. You will take real pride in being accountable for your tasks and responding quickly to problems. Above all, you will approach every scenario with a strong sense of urgency and a customer-focused and friendly attitude, all while upholding the Games Workshop values and culture.

To be successful in this role, you will need on-the-job experience working with customers using an ITSM helpdesk application in an enterprise environment, including experience supporting users remotely. You will need a strong knowledge of Windows Operating Systems, Active Directory, and a basic understanding of Group Policy, alongside a familiarity with Microsoft Office and Google Workspace administration. A functional understanding of DHCP, DNS, VPN, VOIP telephony, and virtualization, as well as experience building machines from a network image, will also be key to your success.

If you love working in a role where you can solve problems quickly, deliver friendly and effective support, and grow your technical career within a fast-paced global business, then we want you on our team.

Working at Games Workshop

At Games Workshop, we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this, we believe that what you are like, hence the attitude you show to work and the way you choose to behave, is even more important than your skills and experience.

In return for your hard work, you will receive 4 weeks' vacation per year, 12 additional public holidays paid off, and full health, dental, and eye coverage. A 401K with a matching 3% match, a profit share bonus (subject to GW meeting profit targets), and the option to join our Share Save scheme. Oh, and let's not forget, a staff discount of between 25% and 50% on our products!

Other Essential Information

Location: This role is based in the office

Hours: Normal hours are 8:00 AM to 5:00 PM, Monday to Friday. Because this is a Tier 1 role, you may rarely need to support out-of-hours work, such as planned weekend maintenance.

How to Apply

To apply, please send us a letter or a video telling us why you want this job.

This is a great opportunity for you to let us know that you understand what we are looking for. Please include an up-to-date resume to support your application.

When you're ready, please click apply below.