IT Support Technician (Tier I / L 1)

Quadrant, Inc.

sterling, VA

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JOB DETAILS

SKILLS

Call Monitoring, CompTIA Security+, Consulting, Customer Relations, Customer Support/Service, Desktop Administration, Help Desk, Information Technology & Information Systems, Microsoft Office, Microsoft Windows Operating System, Multitasking, Needs Assessment, On Site Support, Policy Development, Problem Solving Skills, Procedure Development, Remedy, Risk Management, Sales Management, Technical Research, Technical Support, Telephone Skills, Time Management

LOCATION

sterling, VA

POSTED

10 days ago

IT Support Technician
Sterling, VA / Onsite

MUST:
Eligible for Public Trust
Experienced Help Desk - Tier I
1+ year of experience providing IT, help desk or desktop support
Foundational understanding of the basics for systems and/or networks
Familiar with Windows environments
Understanding of ticketing systems
Understanding of Microsoft office software systems
Strong desire to learn Information Technologies
Excellent customer service skills - with ability to work directly with executive level clients
Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented
Attentive to details and able to multi-task
IT certifications are a plus : Active A+ or Security+CE
Associates' or Bachelor's Degree Preferred

DUTIES:
The ideal candidate will be the onsite support person and first point of contact for client
Provide technical support to end users on a variety of issues
Escalate tickets and issues to the bigger team at home office
Answer calls coming into the Tier 1 Help Desk quickly and professionally
Create a customer incident in Remedy, the call tracking software for every call answered
Coordinate with team to ensure rapid response times and follow-up with customers
Ensure that all VIP calls are responded to immediately
Develop professional working relationships with customers to better serve and understand the needs of the client
Identify, research, and resolve technical problems
Respond to telephone calls, email and personnel requests for technical support
Document, track and monitor the problem to ensure a timely resolution
Update and develop CAC policies and procedures
Coordinate and consult with Customer, Engineering, Deskside Manager, vendors and team members to meet customer requirements
Advise management of potential risks that may have impact on customer base

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.

About the Company

Quadrant, Inc.

Quadrant is a full-life cycle staff augmentation agency providing a proven "rapid fire" approach in responding to the needs of our clients. Quadrant offers a comprehensive suite of staffing solutions for organizations in the Healthcare, Medical, Dental, Information Technology, HR and Government contract sectors.

Our clients have come to include some of the largest and most recognized brand named companies in the Washington, DC and Baltimore, MD metropolitan regions. Quadrant is a DOD TOP Secret cleared facility and holds a Maryland Minority Business Enterprise (MBE) and Virginia SWaM certification. Quadrant's clients are rapidly hiring a mix of healthcare, medical, dental, information technology, recruiting and HR professionals.

Quadrant is recognized as the largest Healthcare Staffing agency in the Washington DC area. We support every major healthcare system and thousands of area healthcare practices. Our healthcare division focuses on all clinical and nonclinical staff with the exception of physicians. Our database boasts hundreds of thousands of local screened healthcare professionals; the largest in the area. Our resources enable us to respond to our clients requests quickly, generally within 24 hours of request on mainstream orders.

Our Information Technology clients support a broad mix of commercial and federal government agencies. Our clients include government contractors who support projects with federal agencies such as U.S. Department of Veterans Affairs, National Institutes of Health(NIH), U.S. Customs and Border Patrol, FDA, FBI, USPTO, DHS, DHHS, DOD, DOJ, DOE, DISA, and USPS. In addition to our federal portfolio, Quadrant also supports a range of commercial clients focusing in software, telecom, mobile, web and healthcare development.

Whether you are a job seeker or a company with open positions to fill we will bridge the talent gap. Contact any of our seasoned professional recruiters or account managers and we will walk you through our proven staffing methodology. We offer a consultative approach to both potential employee and employer. We seek the right match, at the right time, every time.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Healthcare Services

FOUNDED

2017

WEBSITE

http://www.quadrantinc.com/

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