IT Support Technician

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries.

ROLE AND RESPONSIBILITIES

• Provide remote and on-site support at client locations, using troubleshooting skills until problems are resolved. Service requests must be handled within the Ticket Response Priority Chart.
• Install and maintain technology including, but not limited to, computers, printers, projectors, audio systems, interactive whiteboards, security cameras, phones, software and peripherals and respond to client tickets and alerts via our ticket system.
• Facilitate warranty replacement parts for customer equipment, and communicate with vendors regarding network equipment, computers, software acquisition and repair.
• Research new methodologies, products to better serve customers
• Document daily job procedures and maintain detailed records of customer networks
• Make recommendations to other company team members solving problems and irregularities in work requirements
• Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers
• Comply with company policies, as well as health and safety issues
• Promote a team environment
• Ability to manage multiple tasks simultaneously and adjust to shifting priorities
• Other duties as required or assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• One year of experience managing and maintaining IT systems
• High School Diploma or equivalent

PREFERRED SKILLS
• Experience with Windows and/or Mac Desktop and Servers and network systems
• Microsoft Certifications a plus

BENEFITS
• Health Insurance
• Paid Time Off
• Mileage Reimbursement

TCC is an IT Support company that has been providing thoughtful technical support and solutions to customers throughout Northeast Ohio for over 20 years. Our team is comprised of a passionate group of people who work as trusted advisors to solve challenges and implement new technologies for its customers each and every day. We get to work across a wide spectrum of industries and businesses of all sizes. The technology world is fast paced and always filled with something new and exciting. We are always looking for friendly, enthusiastic people to join our team!