IT Support Technician

The Hampden-Wilbraham Regional School District is seeking to fill a position for an IT Support Technician. Previous experience supporting technology in an educational setting is preferred. LOCATION: To be determined JOB TYPE: Full-time position, 40 hours/week Reports to and is evaluated by the Director of Technology SALARY: ($48,000 - $58,000/per year) QUALIFICATIONS:

• Ability to troubleshoot computer hardware/software and replace hardware components as needed.
• Previous experience supporting laptops and desktop computers.
• Experience with Google Workspace/G-Suite, Google Docs, and Chromebooks.
• Experience supporting end users and computers in an Active Directory networked environment.
• Experience installing and supporting both Windows and Mac operating systems.
• Strong interpersonal, verbal, and written communication skills.
• Ability and willingness to research and learn new technologies as needed.
• Ability to multi-task and prioritize workloads when needed.
• Ability to work independently or as part of a team to resolve issues.
• Previous experience as an IT Support Technician or related position.
• A+ Certification (Preferred)

RESPONSIBILITIES:

• Installation, support, and maintenance of various school IT systems which may include but not limited to:

• School desktop computers, laptops, operating systems, and software.

• Networked copiers/printers, and other peripherals in the school.

• Computer labs and media centers, 1:1 Chromebooks, laptop carts, Chromebook carts, tablets.

• Support of instructional technology hardware (SMART Boards, AV Equipment, projectors, document cameras, etc.).

• Create Active Directory network accounts and maintain groups/permissions.

• Create G-Suite accounts and maintain school email distribution lists.

• Monitor and respond to technology support requests in web-based ticketing system.

• Occasionally assist/train employees with technology needs in both formal and informal settings (group workshops or short courses,

• one-on-one consultation) at a variety of ability and familiarity levels.

• Help create and maintain training materials and technology documentation.

• Help maintain an inventory of all IT assets, including hardware, software, peripherals, etc.

• Assume other responsibilities as directed by Director of Technology.

EMPLOYMENT START DATE: June 22, 2026 or until position is filled Apply via School Spring at: https://www.hwrsd.org/about/employment-opportunities ATTN: William Powers, Director of Technology BPOWERS@HWRSD.ORG