IT Support Technician

This role supports Image Tech clients through Level 1–2 helpdesk and field service work. Some support is remote, onsite visits are essential when hands-on troubleshooting is required.

Responsibilities

• Provide Level 1–2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues

• Support Microsoft 365, Windows OS, and basic Active Directory tasks

• Troubleshoot networking and connectivity issues

• Perform onsite service calls when necessary

• Accurately document all work in the ticketing system

• Deliver a consistent, professional client experience

Requirements

• 2–5+ years of IT support experience

• Prior onsite/field IT experience

• Strong customer service and communication skills

• Ability to manage tickets independently

• Valid driver’s license

Image Tech is a trusted managed IT and business technology provider. As our client base continues to grow, we are expanding our technical team with dependable, service-minded IT professionals. Strong culture built on trust, integrity, accountability and relationships.