Job DescriptionFoster Garvey PC, one of the Pacific Northwest's leading law firms, is seeking an experienced IT Support & Telecom Analyst to join our IT Department in our Seattle Office.The IT Support & Telecom Analyst is a hybrid role that combines technical support with telecommunications management. This position supports end users, managing the firm's telecommunications infrastructure, ensuring reliable communication channels, and troubleshooting issues.This is a non-exempt position. An in-person presence is required for this position five days per week (Monday through Friday) with normal business hours. Remote work arrangements do not apply to this role. Occasional overtime may be necessary to accommodate client needs.The successful candidate exhibits strong organizational and communication skills and has the ability to articulate problem resolutions clearly and concisely to individuals across all levels, from shareholders to legal support staff.ResponsibilitiesPerform problem resolution from Help Desk tickets, emails, and phone calls.User support and troubleshooting, with a focus on tier two-level and telecom issuesInstall computer softwareSet up computers, laptops, monitors, printers, and peripheral equipmentWrite clear and easy-to-follow instructions when tickets are closedVisit users at their in-office location when requestedMaintain AV systems for conference roomsPrepare conference rooms before meetingsSupport VIP meetings with prep, setup, best practices, and in-meeting moderatingTelecommunications system administrationServe as owner/Administrator for VoIP AccountServe as owner/Administrator for Internet Conferencing AccountBilling & Invoices: Ensure on-time payments and note/dispute any discrepanciesTelecom vendor contract managementTelecom network monitoring and maintenanceEnd-user training and documentationResponsible for VIP white-glove user supportServe as escalation point for Help Desk teamSystem upgrades and implementation projectsData analysis and reportingCollect invoices for departmental purchases and manage expense reports in Chrome River softwareOther duties and projects as assignedJob RequirementsSkillsAbility to work effectively and concurrently on a variety of projectsExceptional written and verbal communication skills with excellent grammarCourteous, professional, and friendly speaking mannerConfidence to perform under pressure with competing demandsEducation and ExperienceHigh school diploma required, Bachelor's degree desired5+ years of Help Desk, IT Tech Support, or Desktop Engineering experience is requiredExperience supporting telecom systems, ideally Zoom PhoneExtensive knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)Working knowledge of typical law firm software applications is desirable (iManage, InterAction, Intapp Time, Workshare, etc.)Proficiency in navigating a service desk ticketing system is a mustPrior experience in a law firm is a plusPerksIn-person and virtual training opportunitiesCollaboration across all Foster Garvey officesWorkplace Wellness Program and more!Salary RangeThe pay range for this position is $70,000-$90,000 annually; however, actual pay may vary depending on the candidate's education, training, experience, and other job-related factors permitted by law.Other Compensation and BenefitsMedical, dental, and vision insurance401(k) retirement plan, match, and profit-sharingCommuter allowancePaid time off plus paid holidays throughout the calendar yearDisability and life insuranceParental leaveCommunity service leaveAnnual discretionary bonus and more!The provision of benefits is contingent on an employee's ability to meet the eligibility requirements for the various types of benefits as outlined in the benefit plan documents and Firm policies.Pre-Employment ScreeningAny job offer will be contingent upon successful completion of a pre-employment background screening.Equal Opportunity EmployerFoster Garvey PC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital status, military or veteran status, disability, sexual orientation, gender expression or identity, genetic information, or any other basis prohibited by federal, state, or local law.#J-18808-Ljbffr