IT Support with Child Welfare

• Provide timely and effective technical support to Child Welfare professionals for hardware, software, and network-related issues.
• Track, prioritize, and resolve IT incidents and service requests related to Child Welfare systems, adhering to established service level agreements (SLAs).
• Collaborate with Child Welfare teams to identify and implement software solutions that enhance casework efficiency, data accuracy, and reporting capabilities.
• Assist in the development and maintenance of databases and information systems that support Child Welfare operations, ensuring data integrity and security.
• Administer and provide technical support for specialized Child Welfare case management software or systems.
• Provide training and support to Child Welfare professionals on the effective use of technology tools and systems.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Social Work, or a related field (or equivalent experience).
• Minimum of 3 years of proven experience in providing IT support, particularly in a Child Welfare or similar social services setting.
• Familiarity with Child Welfare practices, regulations, and case management processes.
• Proficiency in Windows and/or macOS operating systems.
• Familiarity with specialized Child Welfare software or case management systems is highly desirable.
• Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
• Strong customer service orientation with excellent communication and interpersonal skills, especially in working with Child Welfare professionals.
• Ability to work in a dynamic environment and quickly adapt to changing priorities.