IT System Administrator (SQL Required) - TS4865

Position Summary The IT System Administrator will provide support for all IT related issues as well as cellular and CMMS related requests. This role will support day-to-day IT operations in the Atlanta office and provide world-class customer service during the process. The IT System Administrator will also be responsible for developing KPI’s (Key Performance Indicator) for the CMMS system as well maintaining the database. They will also be responsible for developing maintenance reports for senior leadership.

Essential Job Functions

• Technical backend knowledge of Maintenance Connection and KPI reporting.
  
• Tests the CMMS’s new functionality or new modules and upgrades to existing modules and versions.
  
• Setup custom reports for managers and clients within the CMMS system.
  
• Identify system shortcomings and implement programs to mitigate identified operational issues.
  
• Promote high level of customer service to ensure and drive best practices and standardization.
  
• Create, update, and maintain IT KT (Knowledge Transfer) documentation.
  
• Provide backup support for cellular service support.
  
• Use IBM MaaS360 (MDM) Mobile Device Management portal to perform administrator functions including device management, software distribution, policy management and more.
  
• Use Apple Device Enrollment Program (DEP) to deploy corporate-owned Apple devices to the MDM as well as managing applications to be used in conjunction with MDM.
  
• Arranges and completes physical transfer/disposal of surplus/obsolete phone equipment.
  
• Performs other duties and projects as assigned.
  

Contacts

Internal:

Director of IT – Reports to, receives direction, guidance and coaching, and obtains /exchange Information.

Leadership - CGL, and other Hunt entities - obtain/exchange information.

External:

Vendors and Contractors based on business needs.

Financial Responsibility

Works within an established budget and guidelines.

Supervisory Responsibility

None.

Requirements

Experience and Qualifications

• Professional IT technical experience required. Solid technical background in computer hardware, software, and mobile devices.
  
• Working technical knowledge of CMMS systems specifically Maintenance Connection is an advantage.
  
• Excellent knowledge of all Microsoft Office Software.
  

• Must have a MCSE certificate or equivalent and a minimum of 3 years as a MS SQL administrator.
  
• Strong verbal and written communication skills.
  
• Able to present and communicate with clients, upper management, and field staff.
  
• Must be willing to work in a corrections environment.
  
• Requires the employee to be able to climb ladders and/or scaffolding and to occasionally work at heights on personnel lift equipment.
  
• Job also requires use of power tools when needed.
  
• Must have a valid driver’s license.
  
• Must be able to pass pre-employment drug test and criminal background check.
  

Other Skills

Requires a self-motivated, independent thinker who has the ability to be a part of a team and demonstrates strong multi-tasking and prioritization skills. Must demonstrate excellent written and verbal communication skills and interpersonal skills, particularly the ability to communicate effectively with all levels of management and industry professionals.

EEO/ADA

Education

B.S. or B.A. degree in business management, administration, accounting/finance, communications, or another related field highly preferred.

Client provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are standard business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel up to 25% of the time.

Work Environment

The majority of the tasks associated with this position will be performed indoors. However, some duties will require the ability to function outdoors with exposure to seasonal weather for short periods of time. May have exposure to potential hazards.

Employees are expected to come to work punctually every scheduled workday, presenting a professional and positive Company image in keeping with the objectives of the Company. This job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. The immediate supervisor may assign other related functions and responsibilities as required to complete assignments or initiatives. CGL reserves the right to change, add, delete, or modify job functions as necessary based on business necessity with or without notice. The Company or associate, independently, has the right to terminate employment at any time for any reason; employment is at will. This job description does not promise or guarantee continued employment with CGL, LLC, a Hunt Company.

Behaviors

• Team Player: Works well as a member of a group
  
• Innovative: Consistently introduces new ideas and demonstrates original thinking
  
• Dedicated: Devoted to a task or purpose with loyalty or integrity
  
• Detail Oriented: Capable of carrying out a given task with all the details necessary to get the task done well
  

Motivations

• Self-Starter: Inspired to perform without outside help
  
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization