IT Systems Administrator

Why Join HYCU? HYCU is the fastest-growing leader in the multi-cloud Data Protection SaaS industry. By bringing true SaaS-based data backup and recovery to both on-premises and cloud-native environments, the company provides unparalleled data protection, migration, disaster recovery and ransomware protection to thousands of companies worldwide. As an award-winning and recognized visionary in the industry, HYCU solutions eliminates complexity, risk and the high cost of legacy- based solutions, providing data protection simplicity to make the world safer. With an industry- leading NPS score of 91, customers experience frictionless, cost-effective data protection, anywhere, everywhere. HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com.

Overview We are looking for a Systems Administrator for our Boston, MA office location. This person will play a crucial role in managing and maintaining our organizations IT infrastructure, ensuring that it runs smoothly and efficiently. Responsibilities encompass a wide range of tasks related to the setup, configuration, security and troubleshooting of various IT systems and components. The successful candidate will have experience working with global teams and be comfortable working in a fast-paced, startup environment. You should always maintain a positive attitude and be flexible in providing technical support to end-users and collaborating with other IT stakeholders.

Location:

Boston, MA (hybrid, 4 days/wk in office)

What You'll Do:

Install, configure, test, maintain, monitor and troubleshoot hardware and software components, including servers, workstations, laptops, phones and additional networking equipment

Manage IT(A/V) setup in office for global virtual calls, meetings, group sessions. This includes assisting with Audio/Visual, Zoom & MS Teams meetings for global All-Hands meetings

Maintain and update operating systems, applications, and firmware

Administer network access switches and WIFI infrastructure for end-users network enablement

Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers, and other components

Manage IT setup for onboarding and offboarding for all US employees, both remote and on-site

Configuration and maintenance of policies, settings and packages within the Office 365 ecosystem (OneDrive, MS Teams, SharePoint, etc.), Entra ID, SSO, MFA support

Assist with implementing and maintaining cybersecurity measures to protect against threats and breaches

Monitor and respond to security incidents and vulnerabilities in a timely manner

Maintain documentation of IT systems, configurations, and procedures

Generate reports on system performance, security, and utilization

Be our on-site point of contact to help manage IT vendors and service providers

Work closely with other global IT professionals & teammates, including network engineers, database administrators, and cybersecurity experts

Collaborate on IT projects and initiatives

Be flexible & adaptable across all time zones with a focus on the US

What We're Looking For:

Bachelors degree in a related field (e.g., Computer Science, Information Technology) or equivalent experience

5+ years' proven experience as an IT Systems Administrator or in a similar role

Ability to work in a global team setting, previous global experience is a plus

Experience with Windows OS/Apple MacOS family at the level of advanced user (cmd, driver and software installation)

Experience managing A/V equipment, including preparation for All-Hands meetings, board meetings, webinars, etc.

Hands-on experience with Office 365 administration console with command line experience (power shell)

Experience with Jira Service Management

Experience administering tools like Zoom, Slack, Dropbox and more

Ability to research and make recommendations given a set of technical and non-technical requirements

Eagerness to collaborate with stakeholders outside of IT (e.g. HR, Marketing, Product, Sales, G&A and executive leadership)

Experience facilitating virtual meetings with internal and external stakeholders and partners for executive leadership teams

Ability to work autonomously and confidently make decisions on your own

Must be able to thrive in a fast-paced, startup environment

Must possess a positive attitude and be extremely flexible when it comes to assisting others

Strong presentation and communication skills

Must be able to multi-task, be a jack of all trades and have fun doing it

Who We Are: Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.

The following is how we approach each Core Value:

Authenticity - To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we're going to do.

Grit - To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it's staying late to help a colleague or customer or finding a better process and making sure it's communicated cross-functionally. You just have to do it and love it…and never stop trying.

Empathy - We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don't live in a constant state of empathy, if we don't strive to truly put ourselves in another person's shoes, we cannot truly serve the market.

"We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO

What We Offer: Come work for one of CRN's "Cloud 100 Companies for 2026". At HYCU you'll have the opportunity to build your career with a "Visionary" B2B SaaS company from Gartner's Magic Quadrant for BackUp and Data Protection Platforms. HYCU provides an excellent benefits package including Medical, Dental, Vision, Life Insurance, 401K match, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.

Pay Transparency The anticipated cash compensation range for this position is $75,000 - $105,000 annually. The cash compensation package includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HYCUs bonus plan for eligible roles. In addition to cash compensation, all roles are eligible to participate in HYCU's equity plan and benefits program. Individual compensation packages are determined by a combination of factors unique to each candidate, including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for the position across all US locations. Actual compensation may deviate from this range based on experience, skills and qualifications.

Equal Opportunity Employer HYCU is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, religious creed, national origin, ancestry, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.