IT Systems Administrator

Goodyear, AZ | Full-Time | Exempt
Department: IT
‍ Reports To: IT Supervisor

About Duncan Family Farms

At Duncan Family Farms (DFF), we believe our responsibility is to grow clean, healthy, life-giving food. As a nationally recognized certified-organic grower, we harvest thousands of acres of fresh produce that ships throughout the United States, Canada, and the United Kingdom.

Our products include:

• Spinach
• Spring Mix Lettuce
• Kale
• Arugula
• Culinary Herbs

With farms across the U.S. and headquarters in Goodyear, Arizona, we continue to grow not only our farming operations — but also our technology and innovation.

We're looking for a hands-on, service-oriented IT Systems Administrator who enjoys solving problems, supporting users, and helping technology run smoothly across both office and field environments.

What You'll Do

Tier 1 & Tier 2 Technical Support

• Be the first point of contact for IT support requests.
• Troubleshoot desktops, laptops, printers, mobile devices, operating systems, and business applications.
• Install and configure software for team members across the organization.
• Document issues, solutions, and processes in our ticketing system.

Advanced Technical Support & Infrastructure

• Assist with diagnosing network and infrastructure issues including LAN/WAN, VPNs, and remote connectivity.
• Troubleshoot network hardware, access points, and connectivity outages.
• Support remote users and multiple operational sites.
• Coordinate with vendors and service providers for escalated technical issues.

Field Technology & Operations

• Help deploy and maintain IT systems across office and farm operations.
• Configure and support IP cameras and monitoring systems.
• Assist with network upgrades, expansions, and new site deployments.
• Ensure secure and reliable access to systems and applications.

Operational & Administrative Support

• Perform system backups and assist with disaster recovery operations.
• Follow IT security best practices and maintain device access controls.
• Maintain accurate IT inventory and system documentation.
• Provide training and support for new employees and system updates.
• Participate in limited scheduled after-hours/on-call support.

What We're Looking For

Experience & Skills

• 3–5+ years of IT support or systems administration experience.
• Bilingual in English & Spanish required.
• Experience supporting Windows environments and business applications.
• Knowledge of networking concepts including switches, firewalls, VPNs, and access points.
• Strong troubleshooting and customer service skills.
• Experience with remote support tools and ticketing systems.
• Ability to work early shift schedules reliably.

Preferred Qualifications

• Experience with Active Directory, Microsoft 365, and endpoint management tools.
• Familiarity with UniFi systems.
• Experience supporting geographically distributed teams.
• Experience with IP cameras and physical security systems.
• Experience using TeamViewer, Dameware, RDP, or similar remote support tools.
• Certifications such as CompTIA Network+, Security+, or Microsoft certifications.

Work Environment

• Combination of indoor and outdoor work environments.
• Exposure to varying weather conditions including heat and cold.
• Travel up to 30% may be required.
• Position may involve standing, walking, bending, and lifting up to 30 lbs.

Why Join Duncan Family Farms?

• Be part of a nationally recognized leader in organic agriculture.
• Support technology that powers innovative farming operations.
• Work alongside a collaborative and mission-driven team.
• Grow your career with a company focused on sustainability, innovation, and people.

Come grow with us at Duncan Family Farms!

Duncan Family Farms is an Equal Opportunity Employer.