IT Systems Administrator

Key Responsibilities

Microsoft 365 Administration

• Administer and support Microsoft 365, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, and Microsoft Copilot.
• Manage Microsoft 365 licensing, user accounts, shared mailboxes, distribution lists, Microsoft 365 Groups, and collaboration resources.
• Configure, maintain, and optimize Microsoft 365 services following security and operational best practices.
• Monitor Microsoft service health and coordinate issue resolution.

Identity & Access Management

• Provision, modify, and deprovision user accounts across enterprise systems.
• Administer Microsoft Entra ID, Multifactor Authentication (MFA), Conditional Access policies, and identity security.
• Manage security groups, role assignments, and least-privilege access.
• Support employee onboarding, offboarding, contractor access, and identity lifecycle management.

Endpoint & Device Management

• Deploy, configure, maintain, and retire laptops, desktops, mobile devices, printers, monitors, docking stations, webcams, and other enterprise technology.
• Maintain endpoint compliance, software deployment, operating system updates, patch management, and device lifecycle management.
• Maintain accurate hardware, software, and asset inventories.
• Support Windows, macOS, iOS, and Android devices.

Collaboration & Productivity Platforms

• Administer Microsoft Teams, SharePoint Online, OneDrive, Teams Rooms, and collaboration technologies.
• Configure permissions, external sharing, document libraries, and collaboration settings.
• Support business units with collaboration platform design, governance, and best practices.
• Assist with Microsoft Copilot adoption and user enablement.

Network & Connectivity Support

• Support wired and wireless networking, VPN connectivity, internet services, DNS, DHCP, and basic network troubleshooting.
• Troubleshoot network connectivity issues and coordinate with vendors when required.
• Support conference room technology, video conferencing systems, displays, cameras, speakers, and meeting room equipment.

End User Support

• Serve as the primary point of contact for day-to-day IT support across C2 Labs and PSI.
• Provide Tier 1 and Tier 2 technical support for Microsoft 365, Windows, macOS, desktop applications, mobile devices, collaboration platforms, and office technology.
• Troubleshoot Microsoft Outlook, email delivery, calendars, Teams meetings, Microsoft Office applications, and end-user devices.
• Coordinate workstation deployments, software installations, hardware replacements, and equipment upgrades.
• Maintain ownership of support requests through successful resolution while delivering exceptional customer service.

Security & Compliance Support

• Support implementation and maintenance of Microsoft security technologies, including Microsoft Defender, identity protection, MFA, Conditional Access, and Secure Score.
• Support cybersecurity initiatives aligned with CMMC, NIST, FedRAMP, and internal security policies.
• Assist with security audits, evidence collection, vulnerability remediation, remediation tracking, and compliance activities.
• Support backup verification, disaster recovery testing, and business continuity activities.

Documentation & Operational Excellence

• Develop and maintain technical documentation, standard operating procedures, runbooks, user guides, and knowledge base articles.
• Maintain accurate records within the IT service management platform.
• Identify opportunities to automate repetitive tasks and improve operational efficiency.
• Continuously evaluate new Microsoft technologies, AI capabilities, and automation opportunities that improve productivity and security.

Required Qualifications

• Three or more years of experience supporting enterprise IT environments.
• Experience administering Microsoft 365, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.
• Experience providing Tier 1 and Tier 2 technical support for Windows, Microsoft 365, desktop applications, mobile devices, and collaboration platforms.
• Experience configuring, troubleshooting, and supporting laptops, desktops, printers, monitors, docking stations, webcams, conference room technology, and other end-user devices.
• Experience troubleshooting Microsoft Outlook, email delivery, shared mailboxes, calendars, Teams meetings, and Microsoft Office applications.
• Experience supporting wired and wireless networking, VPN connectivity, internet access, DNS, DHCP, and basic network troubleshooting.
• Experience with Microsoft security technologies, including Microsoft Defender, Multifactor Authentica

EEO Statement

We are an equal opportunity employer. All qualified applicants will be considered without discrimination based on race, color, religion, sex, national origin, age, disability, or protected veteran status. Employment offers will be contingent on passing a pre-employment drug screen. 

Practical AI Application

• Applies AI tools to streamline workflows, enhance decision-making, and improve outcomes
• Understands the strengths and limitations of AI systems and exercises sound judgment in their use
• Continuously explores new AI capabilities and integrates them into day-to-day work where appropriate
• Uses AI in alignment with company and customer-specific policies, data privacy standards, and ethical guidelines
• Exercises discretion when using AI with sensitive or proprietary information
• Demonstrates awareness of bias, accuracy, and risk considerations when leveraging AI tools