IT Systems Administrator

Hourly Rate: $30.00 to $33.00/hr DOE

Who We Are:

Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together.

What We Need:

Obagi is seeking a dependable and motivated entry level IT Systems Administrator with a strong onsite presence, to support our IT team during a 3-6-month contract. Responsible for providing hands-on technical support to end users, this role will also assist with system administration, device deployment, troubleshooting, documentation, and project management.

What You'll Do:

• Provide end-user support and troubleshoot hardware, software, network, and connectivity issues.
• Set up, configure, deploy, and maintain computers, mobile devices, peripherals, and other IT equipment.
• Configure and troubleshoot Wi-Fi and basic network connectivity.
• Diagnose connectivity issues using basic networking tools and commands, including ping, IP configuration, and Command Prompt.
• Monitor and manage Helpdesk tickets, ensuring issues are documented, tracked, and resolved or escalated appropriately.
• Manager user account creation, permissions, access management, and basic administration across domain and cloud environments.
• Support Microsoft Azure, Exchange Online, Microsoft 365, and Windows environments.
• Testing and deploy system updates, applications, security tools, and process improvements.
• Maintain accurate documentation of systems, configurations, processes, and troubleshooting procedures.
• Collaborate with IT team members and cross-functional departments to identify and resolve technical and operational issues.
• Provide clear, actionable technical guidance to non-technical users.
• Assist with IT projects, equipment installations, upgrades, and technology deployments.
• Identify opportunities to improve IT processes, automation, and operational efficiency.
• Perform other IT support and systems administration duties as assigned.

What You'll Need:

• A bachelor's degree from an accredited university in Information Technology (IT) or Computer Science (CS) highly preferred by not required

• At least 1-2+ years of relevant hands-on IT support required; onsite technical support highly preferred

• Prior experience with:

• Desktop/laptop hardware troubleshooting and installation required

• Helpdesk/ticketing systems and best practices

• Windows environments (hardware, software, networking concepts) and domain infrastructure

• Microsoft Azure, Exchange Online, Microsoft 365

• Basic understanding of user accounts, permissions, groups, access management, wifi, networking, and network troubleshooting

• Familiarity with:

• Command Prompt and basic troubleshooting commands such as ping.

• IP addressing and the ability to check & interpret a device's network configuration

• Analytical and customer-service oriented mindset with strong problem-solving skills

• Exceptional organizational and time management skills; demonstrated ability to work under pressure to meet deadlines.

• A proactive mindset, consistent punctuality, sense of urgency, excellence communication skills

• Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly.

• Availability be in office Monday - Thursday and work remotely on Fridays

• An energetic, positive attitude that encourages a team and supports the growth and professional development of others.

Physical Requirements:

These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed.