IT Systems Analyst

Position Summary:

The IT Systems Analyst will provide hardware and software support for workstations, servers, networks, applications, and relational databases. The IT Specialist will ensure all information systems are reliable, stable, and highly available by performing system administration, monitoring, and performance tuning while also resolving complex service requests from end users.

Duties and Responsibilities:

• Troubleshoot and resolve security, configuration, and performance issues related to the ERP system.
• Perform minor to moderate programming changes to reports, workflow, and screen customizations.
• Administer server, network, application, and database systems.
• Manage and maintain an inventory of server, database and/or network related equipment and licenses.
• Build, configure, upgrade, and install server and network systems.
• Install, configure, and maintain application and relational database systems.
• Monitor and complete performance tuning of server, database, application, and network systems.
• Travel to branch locations to install equipment and perform end user training.
• Provide technical analysis and support of complex production problems and workstation issues for server, network, application and database systems.
• Provide adequate security and back-ups for server, database, application, and network systems.
• Interface with vendors for hardware and software repair, support, maintenance, and quoting.
• Provide reporting on inventories, licensing, systems performance and availability.
• Provide status updates and reports on service requests and project tasks.
• Create and maintain project plans.
• Other duties as assigned.

Skills and Qualifications

• Technical understanding of hardware, operating systems and networking.
• Technical understanding of print services, network security, storage, application and databases.
• Technical understanding of cloud-based application administration, such as Office 365, Exchange and Azure.
• Technical understanding of voice and data communications, including experience with VOIP setup.
• Basic knowledge of network scripting and database queries using tools such as Powershell and SQL.
• Working knowledge of Microsoft Office 365 desktop applications.
• 4-year degree in computer science or related field of study, or 1 - 3 years prior work experience as an IT Specialist or related role.
• Ability to concentrate and maintain productivity in pressure situations.
• Ability to self-manage work schedule and complete tasks on time.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong organizational skills.
• Strong interpersonal and communication skills, both oral and written.
• Good documentation skills.
• Good phone skills.
• Professional certifications such as Microsoft MCP, MCSE, MCSA or CCNA, preferred.
• Experience in customer support, computer operations, systems administration or other information systems related areas, preferred.
• Working knowledge of high-level programming language, preferred.

Physical Requirements

• Ability to lift 20 lbs. as needed.
• Ability to bend, stand, climb, twist and stoop for extended periods of time.
• Ability to perform sedentary work including sitting for extended periods of time.
• Ability to operate standard office equipment.
• Have good vision of 20/30 with corrective lenses.
• Ability to maintain coordination of hand and finger movements to grasp and manipulate objects with precision.
• Travel as needed to accomplish desired results. Overnight travel may be required occasionally.