In support of Network/Cyberspace Operations mission, perform Service Transition Coordination.
Analyzes changes of product design to determine the effect on the product design and function and determines and prepares documentation necessary for change
Coordinates with customers and manufacturers to determine a process for change reporting
Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies
Key Tasks & Responsibilities
Coordinate and facilitate effective accomplishment of change and incident management among AFIN operators. This task includes:
Receiving calls from AFIN operators to coordinate change process and incident resolution
Processing, reviewing, categorizing, documenting and working with stakeholders to ensure high visibility Change Requests and Incidents are approved/routed through the system in a timely manner
Education & Experience
- Requires a bachelor's degree, or 2 - 4 years of related experience
Certifications
Required: IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher
ITIL v4 Foundation
Desired: ITIL v4 Specialist – Create, Deliver, Support and/or ITIL v4 Strategist – Direct, Plan, and Improve
Security Clearance
Required: TS/SCI
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher
Day Shift. This is a 24/7/365 mission and extended hours/days may be
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].