IT Systems Analyst

Advertising Summary: The VCU College of Engineering is seeking a collaborative and customer-focused IT Systems Analyst to support our Linux computing environment and technology infrastructure. Join a dynamic team where you'll provide technical expertise, solve complex challenges, and help advance the teaching, research, and administrative mission of a growing engineering community. Apply today!

Duties & Responsibilities:

The VCU College of Engineering is seeking a skilled, collaborative, and customer focused IT Systems Analyst to support the technology needs of our vibrant academic community. This position plays a key role in maintaining and enhancing the technology infrastructure that supports teaching, research, and administrative operations across the college. Working closely with students, faculty, and staff, the successful candidate will provide technical support, implement and maintain IT systems, troubleshoot complex issues, and contribute to technology initiatives that improve the college's learning and working environment. From endpoint management and systems administration to infrastructure planning and strategic technology initiatives, your work will directly contribute to the success of a dynamic and growing engineering community.

Specific duties include:

• Facilitate the installation, deployment and configuration of Linux endpoints and build repositories of appropriate software libraries and tools.
• Administer Linux servers using tools that increase the manageability, stability, flexibility, and resiliency of the Linux environment.
• Trouble-shoot hardware and software problems on Linux systems, and replace disk drives, RAM, and internal adapter boards.
• Provide technical consulting to the students, faculty and staff to provide IT solutions.
• Service incoming tickets from the RamsCentral ticketing system for Linux related requests, help with email and phone-in requests.
• Initiate and respond to requests for special projects outside of daily goals by identifying and performing necessary tasks by case specific deadlines in order to support departmental responsiveness to change and market demand.
• Develop documentation for systems and services provided to users.

Additional information about the College:

Since its inception in 1996, the Virginia Commonwealth University College of Engineering has brought innovative, real-world engineering education to Central Virginia. Comprising five different departments plus the Dean's office, the College of Engineering enrolls more than 1,700 undergraduate and 250 graduate students in several degree programs supported by approximately 600+ full-time, part-time, and student employees. As part of a premier research university known for tenacity, love of the city of Richmond, and commitment to opportunity and access, the College of Engineering values the significant and positive impact of our people and ideas in the promotion of regional and global prosperity involving research and life sciences.

Qualifications:

Minimum Qualifications

• Must have relevant working experience with Linux systems to include deployment and management of environments on physical hardware and virtual machines.
• Knowledge of Intel, AMD and NVIDIA hardware is required.
• Ability to utilize scripting languages such as Linux shell and Python to automate tasks.
• Must have good hardware installation and troubleshooting skills.
• Good organizational and communication skills; ability to translate technical specifications in a manner that end users understand, and to manage changing priorities.
• Ability to work independently and collaboratively, using sound judgment in a dynamic academic setting.
• Must have very strong customer service skills.
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• College degree in computer science, information systems, computer engineering, engineering or related field, or training and equivalent work experience at a level that equates to a bachelor's degree is preferred.
• Experience with Ubuntu/Arch Linux.
• Experience with Puppet software configuration management.
• Experience with Lmod.
• Experience with Xen Cloud Platform (XCP-ng).
• Some knowledge of Windows and Mac operating systems experience preferred.

Salary Range: $70,000 - $85,000

Benefits: All full-time university staff are eligible for VCU's robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Exempt

Hours per Week: 40

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Other

University Job Title: 2424B - IT Systems Analyst Base

Unit: College Of Engineering MBU

Department: Deans Office Engineering

Contact Information:

Contact Name: College of Engineering IT

Contact Email: engineering@vcu.edu