IT Systems Engineer II

The Systems Engineer II designs, implements, and maintains the university's enterprise server and storage infrastructure across cloud platforms and Biola's on-premises data centers. This role ensures the high availability, performance, and security of critical enterprise IT services, directly supporting the university's mission and operational excellence.

Alignment with Theological Positions

The person who fills this position must personally agree with Biola's Articles of Faith and support the positions contained in its Statement of Biblical Principles and Eschatology Teaching Position. This person may not act or speak in a manner inconsistent with these positions during their employment.

Department

Information Technology

Supervisor

Director of IT System Administration

Educational Requirements

• BS in computer science or a related field preferred
• 2+ years Systems Engineering and 3+ years Information Technology experience preferred

Work Requirements

• Non-exempt (02), full-time - 40 hours/week, 12 months per year
• One Systems Engineer role requires on-campus presence in La Mirada, CA (hybrid eligible). Remaining roles may be fully remote.
• Occasionally lift 21-50 lbs of equipment
• Occasionally kneel, stoop, or bend to connect equipment
• Occasionally climb ladders

Essential Duties

• Implement, configure, and maintain:

• Linux and Windows server VMs, Kubernetes containers, tiered storage, and hypervisor tools (hybrid cloud)

• Automated system management tools for deployment, monitoring, and patching

• Identity and access management systems supporting SSO and MFA

• PaaS and SaaS platforms (e.g., Google Workspace, Zoom, Microsoft 365)

• Endpoint management systems (macOS, Windows, iOS)

• Implement and configure hybrid, agentic AI systems for university operations

• Use agentic AI to troubleshoot, design, implement, and maintain infrastructure systems

• Identify and resolve complex (Tier 3+) technical issues

• Design and implement enterprise backup solutions aligned to RTO/RPO targets

• Participate in after-hours on-call rotation

• Maintain patch management and system upgrade processes

• Monitor cybersecurity threats and harden systems accordingly

• Implement log management and monitoring best practices

• Participate in infrastructure design and deployment projects

• Develop and maintain system documentation and knowledge base content

• Stay current with emerging IT and security trends

• Evaluate new technologies for institutional adoption

• Mentor junior team members

• Fulfill escalated service requests from Tech Support

Required Skills / Qualifications

• Broad IT experience across multiple platforms and best practices

• Proven ability to use AI to accelerate daily work and project delivery (experience using agentic AI is a plus)

• Strong problem-solving and systems-thinking ability

• Knowledge of IT security best practices and system hardening

• Integrity in handling sensitive systems and data

• Strong technical execution and teamwork

• Experience with cloud platforms (AWS, Azure)

• Experience with GitOps and version control systems

• Expertise in Linux and Windows administration

• Experience with macOS administration

• Knowledge of containerization and orchestration

• Experience with automation and infrastructure-as-code

• Familiarity with Ansible and scripting

• Experience with identity platforms (e.g., Entra ID)

• Experience with endpoint management tools (Intune, SCCM, Jamf)

• Strong ability to work independently on complex tasks

• Demonstrated team orientation and cross-functional collaboration

• Excellent written and verbal communication skills

Additional Expectations

• Maintain a lifestyle consistent with Christian principles and support the spiritual growth and development of the university community