Automation, Capacity Management, Clustering Software, Corrective Action, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Documentation, Firewalls, High Availability, Identify Issues, Information Technology & Information Systems, Internet Application, Microsoft Hyper-V, Microsoft IIS Web Server (Internet Information Services), Microsoft SQL Server, Microsoft Windows Server, Microsoft Windows System Administration, NAT (Network Address Translation), Production Support, Production Systems, Root Cause Analysis, SQL (Structured Query Language), Scripting (Scripting Languages), Security Infrastructure, Security Monitoring, Software Administration, Software Patches, Systems Administration/Management, Systems Engineering, VMS Operating System, VPN (Virtual Private Network), Virtual Machine (VM), Windows PowerShell
Systems Engineer II (Infrastructure & Platform)
Location: Onsite – Troy, MI
Department: Information Technology
Reports To: Infrastructure & Security Manager
Position Summary
Hands-on Systems Engineer responsible for supporting and maintaining core infrastructure including Hyper-V, Storage Spaces Direct (S2D), Windows Server, and security platforms.
This role operates in a small, high-responsibility IT team and requires the ability to own systems end-to-end, independently troubleshoot production issues, and execute infrastructure improvements with minimal direction.
This is not a task-based role — the expectation is full ownership of systems, issues, and outcomes.
Onsite presence is required.
Key Responsibilities
- Own and support Hyper-V environments (hosts, VMs, clustering, performance)
- Own and support Storage Spaces Direct (S2D) (health, resiliency, capacity planning)
- Administer Windows Server environments (AD, DNS, DHCP, patching, file services)
- Support and maintain Palo Alto firewalls (NAT, policies, VPNs, segmentation)
- Troubleshoot complex infrastructure and application issues across systems and network layers
- Support and stabilize VisualCron automation and job processing
- Support infrastructure behind eGAMS, IIS, and SQL-based applications
- Provide Tier 2 / Tier 3 support, including rapid escalation and ownership of unresolved issues
- Execute infrastructure changes, upgrades, and deployments with minimal oversight
- Perform root cause analysis and implement corrective actions to prevent recurrence
- Maintain accurate and usable documentation for systems and processes
Required Skills
- Strong hands-on experience with Hyper-V in production environments
- Experience with high availability, clustering, and system resiliency
- Experience supporting enterprise firewall platforms (Palo Alto preferred)
- Strong troubleshooting across compute, storage, and networking layers
- Experience working directly in production environments with uptime expectations
- PowerShell or scripting experience for automation and troubleshooting
Preferred Skills
- Storage Spaces Direct (S2D) (implementation or support)
- SQL Server experience (performance troubleshooting, jobs, maintenance)
- IIS / web application support
- Experience with infrastructure migrations or platform transitions
Experience
- 4–7 years in systems/infrastructure roles
- Experience supporting production environments
- Ability to balance support and project work
Work Requirements
- 100% onsite role (5 days/week)
- Occasional after-hours support as needed