IT Systems & Network Support Specialist

IT Systems & Network Support Specialist

Location: Milwaukee, WI

Employment Type: Full time on-site

Authorization: Applicants must be authorized to work in the U.S without sponsorship.

About the role

We are hiring an IT Support Specialist to serve as the primary on-site IT support presence at our Milwaukee facility, while also supporting employees and systems across our Johnson Creek location.

This is a hands-on, customer-facing IT role focused on day-to-day technical support, employee onboarding, hardware setup, troubleshooting, and shop-floor technology support. You will work closely with employees across the business, including office staff, production teams, and the broader IT team.

The ideal candidate enjoys solving problems, helping people, working in a manufacturing environment, and taking ownership of support needs from start to finish. While this role will provide exposure to networking, infrastructure, and security, those areas are not the primary focus of the position and can be developed over time.

What you will do

Help Desk & End-User Support

• Serve as the primary IT contact for Milwaukee employees, providing support for      desktops, laptops, printers, mobile devices, phones, and shop-floor PCs. 
• Respond to help desk tickets, troubleshoot technical issues, and follow through to      resolution. 
• Share the company-wide ticket queue with the Johnson Creek IT team, assisting      with cross-site support needs that can be handled remotely. 
• Support Microsoft 365, Windows desktops, basic Active Directory tasks, user      accounts, permissions, and common business applications. 
• Assist employees with hardware, software, login, printing, connectivity, and      general IT questions. 
• Provide hands-on support for production-floor technology, including PCs, tablets,        
• Manage new-hire onboarding at the Milwaukee site, including hardware preparation,      workstation setup, account coordination, and equipment handoff. 
• Help maintain accurate records for equipment inventory, device assignments, and      hardware lifecycle. 

Site Support & Operations

• Provide hands-and-eyes support at the Milwaukee facility for work coordinated by      the Johnson Creek IT team. 
• Assist with basic physical IT infrastructure needs, including workstations,      peripherals, cabling, conference room equipment, telephony, and server room checks. 
• Support shop-floor technology and factory monitoring systems by helping      troubleshoot connectivity, device, and user issues. 
• Participate in occasional visits or rotation to the Johnson Creek location to stay      familiar with the broader environment. 
• Contribute to IT documentation, runbooks, and standard operating procedures. 
• Assist with occasional after-hours or weekend maintenance windows as needed. 

Networking & Infrastructure Exposure

• Assist the IT team with basic network troubleshooting, including Wi-Fi, wired      connections, printers, switches, and user connectivity issues. 
• Help coordinate with internal IT resources or vendors when network, firewall,      VPN, ISP, or infrastructure issues arise. 
• Gain exposure to network segmentation, business networks, and shop-floor / OT      environments. 
• Develop over time toward deeper involvement with switches, wireless, VLANs,      firewalls, site-to-site connectivity, and infrastructure support. monitors, scanners, printers, and related equipment.

What we are looking for

Required

• Hands-on IT support experience in a help desk, desktop support, IT technician, or      generalist IT role. 
• Strong troubleshooting skills and a customer-service mindset. 
• Comfortable providing direct support to non-technical employees in both office and      production-floor environments. 
• Working knowledge of Windows desktop support, Microsoft 365, printers,      peripherals, and common business applications. 
• Basic familiarity with Active Directory, user accounts, permissions, and password resets. 
• Ability to image, deploy, support, and maintain desktops, laptops, and related      hardware. 
• Willingness to work on-site primarily at the Milwaukee facility, with occasional      support needs in Johnson Creek. 
• Ability to work independently, prioritize support requests, and escalate issues      appropriately. 
• Comfortable working near or on a manufacturing floor. 
• Ability to assist with basic cabling, workstation moves, hardware setup, and      endpoint connections. 

Nice to have  

• Experience in a manufacturing, industrial, or production environment. 
• Basic networking knowledge, including switches, Wi-Fi, VLANs, VPN, firewalls, and wired connectivity. 
• Interest in growing into systems, networking, infrastructure, or cybersecurity      responsibilities. 
• Familiarity with shop-floor technology, CNC equipment connectivity, factory      monitoring, or MES software. 
• Experience  with Fortinet, Cisco Meraki, or similar firewall, switching, or wireless      platforms. 
• Exposure to cybersecurity fundamentals such as MFA, endpoint protection, patching,      phishing awareness, and cyber insurance requirements. 
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft role-based certifications, or similar. 

What we offer

• A hands-on IT role where your work directly supports employees and production operations. 
• The opportunity to support both office and manufacturing environments. 
• A lean, capable IT team where you can take ownership and continue growing your skills. 
• Exposure to traditional IT, operational technology, infrastructure, networking, and      security. 
• Direct involvement in ongoing modernization of our systems and support processes.      
• Competitive salary, health benefits, 401(k), and PTO. 
• A stable, profitable company with long-tenured employees and a genuine      commitment to growing the team. 

Compensation details: 25-30 Hourly Wage

PIbb950f1b43e1-25401-40405416