IT Systems & Service Desk Intern

Sophia Genetics SA
  • Boston, MA
    2 days ago

    Job Description

    You've learned the theory. Now you want to see how IT actually works inside a company.

    We're looking for someone who has recently completed their studies, or is available for the next 6-9 months, and wants to gain their first meaningful experience in a corporate IT environment.

    This internship is an opportunity to work directly with the systems, tools and infrastructure that employees rely on every day. You won't just observe from the side. You'll have your own project, contribute to day-to-day IT operations, solve real problems and work alongside experienced colleagues across IT, Information Security and Network Operations.

    Your main project will be the redesign, optimization and automation of our internal IT Service Desk portal in Jira Cloud - improving how employees across the company request and receive IT support.

    Along the way, you'll get exposure to system administration, cloud environments, automation, asset management, access management and IT service management.

    Think about everything that needs to work behind the scenes for employees to do their jobs: laptops, accounts, permissions, software, cloud systems, access requests and IT support.

    This internship puts you right in the middle of it.

    At the same time, you'll become part of the everyday life of the IT team - helping employees with technical requests, working with our systems and contributing to ongoing IT, security and network initiatives.

    Numbers & Facts

    LocationBoston, MA

    Skills

    • Asset Managementunmatched
    • Atlassian JIRAunmatched
    • Automationunmatched
    • Cloud Computingunmatched
    • Computer Securityunmatched
    • Customer Support/Serviceunmatched
    • IT Service Management (ITSM)unmatched
    • Information Technology & Information Systemsunmatched
    • Information/Data Security (InfoSec)unmatched
    • Laptop PCunmatched
    • Network Administration/Managementunmatched
    • Problem Solving Skillsunmatched
    • Systems Administration/Managementunmatched
    • Technical Supportunmatched

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