IT SYSTEMS SPECIALIST I

SUMMARY:

The IT Systems Specialist is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Systems Specialists are expected to display good interpersonal skills, professionalism and timeliness as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.

ESSENTIAL DUTIES / RESPONSIBILITIES:

• Supporting end users via requests (tickets and verbal)
• Running new cables
• Installing servers and UPS's into racks
• Configuring or repairing new laptops and desktops; maintaining workstations and network performance
• Installing operating systems and applications
• Backing up data
• Swapping out hardware such as hard drives
• Perform research; troubleshooting
• Keeping track of inventory
• Active Directory password resets, additions/updates, facility security
• Process documentation
• Follow through skills; communicate status to Users
• Other related duties and tasks assigned.

MINIMUM QUALIFICATIONS:

• HS Diploma/GED or Associates degree
• (Level I) 1-2+ years' experience in computer hardware repair and helpdesk support.
• (Level II) 3+ years' experience/ Possess CompTIA Security+ Cert, intermediate proficiencies
• Level I - Attained or working towards CompTIA Security+ certificate. Must obtain within 12 months of hire.
• Knowledge of Apple and Windows machines
• Excellent written and verbal communication skills.
• Proficient in software installation.
• Attention to detail; organizational skills
• Good problem-solving skills.
• Strong customer service skills; strong interpersonal skills.

KNOWLEDGE SKILLS ABILITIES AND OTHER CONTRIBUTIONS:

• Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.