IT Systems Supervisor-IS17

IT Systems Supervisor-IS17

Salary

$103,555.00 - $121,677.00 Annually

Location

Gwinnett County, GA

Job Type

Full-Time Appointed

Job Number

26-04010

Department

Department of Information Technology Services

Opening Date

08/31/2026

Closing Date

9/18/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

Class Summary

Job Description

The IT Systems Supervisor will be responsible for managing daily tickets for support and maintenance of all public safety applications, day-to-day operations for applications, and field support. This position will also, review the team's daily time activity reporting/workload forecasting, and support and manage critical public safety CAD/RMS environments for public safety.

Essential Duties

• Supervises Public Safety IT staff and oversees daily team operations, priorities, and service delivery.
• Oversees the support, administration, availability, and performance of mission-critical Public Safety systems, including CAD, RMS, mobile applications, databases, and related technologies.
• Oversees service desk activities, incident response, system maintenance, and technical support to ensure timely and effective resolution of operational issues.
• Leads and coordinates small- and large-scale Public Safety technology projects, system implementations, upgrades, and related initiatives.
• Manages employee workloads, schedules, performance evaluations, training, professional development, and other supervisory responsibilities.
• Develops, maintains, and coordinates inter-agency and agency technology agreements related to system access, data sharing, support responsibilities, and technology services.
• Develops and maintains technical documentation for Public Safety system integrations, data exchanges, workflows, system dependencies, and vendor interfaces.
• Ensures Public Safety systems and technology operations comply with CJIS/GCIC requirements, County cybersecurity standards, and other applicable security and regulatory requirements.
• Coordinates with Public Safety agencies, IT leadership, vendors, and technical teams to support operations, establish priorities, address technology needs, and resolve technical issues.
• Coordinates 24/7 on-call support and response for critical Public Safety system outages, incidents, and service disruptions.

Public Speaking Duties

• Presents Public Safety technology projects, system updates, outages, risks, and recommendations to department leadership, executive management, and stakeholders.
• Conducts meetings, briefings, training sessions, and technical presentations for Public Safety personnel, IT staff, vendors, and partner agencies.
• Communicates complex technical information clearly to both technical and non-technical audiences, including operational impacts, project status, and recommended solutions.

Other Job Requirements/Information

• This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting.
• This job requires fingerprinting.
• This job may require on-call rotation and emergency after hours, weekends, and/or holidays.

Grade

The grade for this position is 107.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• Bachelors degree in a related field; AND
• Seven years of progressively responsible programming and systems experience; OR
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.
• Skilled in reporting and data visualization, Microsoft Power Apps is a plus
• Experienced in the development and maintenance of reporting dashboards, preferably Power BI or ESRI
• Two-year minimum using SQL Management Studio. SSRS or SSIS is a plus.
• Candidates are required to obtain one or more of the following certifications: GCIC Security and Integrity certification; GCIC Inquiry level workbook certification within six months of hire.
• Requires 24/7 on-call support (Team weekly rotation)
• Must be able to work independently with customers, gather requirements and provide analytical or software solutions to a variety of management levels and organizational departments.
• Valid Driver's License

For information related to position-specific Essential Duties, Knowledge and Skills, and Physical Requirements, click here

NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.

Additional Information

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.

World-class community

More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta's Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.

Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees' benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost!

Health

• Medical plans for active and retired employees
• Dental and vision plans
• Prescription drug plan

Wellness

• Onsite Employee Wellness Center
• 24/7 Employee Assistance Program (EAP)
• Immunizations
• Wellness education and incentive programs
• Annual wellness fair

Family and Career

• Training and professional development opportunities
• Family planning benefits
• Four weeks of paid parental leave

Time

• Annual/Sick Leave
• 12 paid holidays per calendar year
• 1 paid floating holiday per calendar year

Money

• Flexible spending accounts for medical and dependent care
• Health Reimbursement Arrangement (HRA) available
• Health Savings Account (HSA) available
• Retirement and Savings Plans
• 401(a) Defined Contribution
• 457 (b) Deferred Compensation
• Longevity pay
• Tuition reimbursement
• Financial education programs

Protection

• Basic, optional, and dependent life insurance
• Short-term and long-term disability
• Critical illness and accident insurance
• Hospital indemnity insurance
• Identity theft protection

To learn more about the Benefits offered at Gwinnett County, click here.

01

Have you completed a Bachelors degree in, Computer Science, Information Technology, Information Systems, Management Information Systems (MIS), Cybersecurity, Computer Information Systems, Information Systems Management, Computer Engineering, Software Engineering, Network Administration or Network Engineering, Data Analytics or Data Science, Technology Management, Business Administration with an Information Technology concentration, Public Administration with an Information Technology concentration.

• Have not completed a degree in the specified fields of study
• Completed associate degree in the specified fields of study
• Completed bachelors degree in the specified fields of study
• Completed masters degree or higher in the specified fields of study

02

How many years of progressively responsible programming and systems experience do you have?

• None
• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 or more years

03

How many years of experience do you have supervising, leading, or directly overseeing the work of IT professionals?

• None
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• 5 years or more

04

Have you directly supervised employees, including responsibility for performance evaluations, workload assignments, coaching, or employee development?

• Yes
• No

05

How many years of hands-on technical experience do you have administering, supporting, troubleshooting, or implementing enterprise IT systems?

• None
• Less than 2 years
• 2 to less than 5 years
• 5 to less than 8 years
• 8 or more years

06

How many years of experience do you have supporting mission-critical or 24/7 technology environments?

• None
• Less than 1 year
• 1 to less than 3 years
• 3 to less than 5 years
• 5 or more years

07

Do you have professional IT experience supporting Public Safety, 911/Emergency Communications, Police, Fire/EMS, or another comparable mission-critical government environment?

• Yes
• No

08

How many years of professional experience do you have supporting Public Safety technology systems such as CAD, RMS, mobile computing, 911 systems, or related applications?

• None
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• 5 years or more

09

Have you been responsible for coordinating or responding to critical technology incidents or system outages in a production environment?

• Yes
• No

10

Do you have experience working in an environment subject to CJIS, GCIC, or comparable security and regulatory requirements?

• Yes
• No

11

Have you been responsible for coordinating or responding to critical technology incidents or system outages in a production environment?

• Yes
• No

12

Have you led an IT project involving the implementation, upgrade, replacement, or integration of a major enterprise or mission-critical system?

• Yes
• No

13

Briefly describe the most complex or mission-critical technology environment you have supported. Include your role, the types of systems involved, and your level of responsibility.

14

Briefly describe your experience leading technical staff during a significant system outage, operational incident, or other high-priority technology issue. Include your role and how you managed the response.

Required Question

Employer Gwinnett County

Address 75 Langley Drive

Lawrenceville, Georgia, 30046

Phone 770.822.7915

770.822.7923

Website http://www.gwinnettcountyjobs.com