IT Systems Support (2nd Shift)

Position Title: IT Systems Support I

Target Experience: 0-2+ years

Department: Network Administration Support

Location: Trafford, PA

About Us

Cleaveland/Price specializes in the design and manufacture of high voltage disconnect switches and switch automation products. The products that we offer are unique in design, and some include patented features. Products have been developed and tested in accordance with IEEE, ANSI, and NEMA standards for high voltage equipment. They are primarily used by investor-owned and public electric utilities and large industrial operations in substation, distribution, transmission, and generation applications.

All company operations take place in a modern 218,300 sq. ft. multi-site facility situated on 20 acres east of Trafford, PA. The facility houses virtually all resources for product realization, including engineering, supply chain, parts fabrication, electro-mechanical assembly, and testing. Fabrication capabilities include laser and plasma cutting, CNC machining, CNC punching, and automated bending and forming. The company also utilizes specialized processes, such as MIG and TIG welding, friction welding, silver and tin electroplating, and silver brazing.

Cleaveland/Price's employee-focused culture plays an important role in being recognized by the Pittsburgh Post-Gazette as being a Top Workplace in the Pittsburgh region. The company is driven by the caring people that we employ: the heart and soul of the Cleaveland/Price product line.

Your Goal

The incumbent will support the implementation, organization, and troubleshooting of the network, hardware, software systems, and underlying communications protocols. They will be expected to monitor networks to ensure security and availability to specific users.

Your Responsibilities

• Coordinates hardware and software troubleshooting, installation, repair, problem diagnosis, and implementation.
• Installs, tests, and maintains a variety of personal computing and network hardware and software systems; performs diagnostic tests, modifies or repairs hardware to the board or component level.
• Helps maintain servers and backup solutions

Interfaces with vendors for the purpose of establishing and maintaining a source of hardware systems, components, parts, and problem resolution.

• May be required to work during weekends, evenings, or for extended hours.
• Responds to a rapidly changing technical environment and the requirements to the user community.
• Ensures work practices are compliant with all OSHA and ISO standards.
• Follows all company and job-specific safety rules and regulations.
• Performs other related duties as assigned

Your Background

• Associates Degree in a computer related technology or equivalent with related experience.
• Ability to demonstrate required proficiency level/competency to successfully perform job
• Knowledge of hardware repair including computers, laptops, tablets, printers and other peripheral devices.
• Personal computer software and applications.
• Proper office methods and practices.
• Must have excellent people oriented skills and understanding
• Knowledge of Windows, Powershell, Microsoft Office, troubleshooting tools, Local Area Networks.
• Must be able to multi-task.
• Strong interpersonal and customer-service skills.
• Ability to hear and understand speech at normal levels and on the telephone.
• Ability to speak so that others may understand at normal levels and on the telephone.

Physical Requirements

• Light work. Exerting up to 25 pounds of force occasionally and/or 10lbs. of force frequently or constantly lift, carry, push, pull or otherwise move objects that are negligible in weight. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers while using a keyboard/desk equipment.
• Requires concentration, accuracy, and focused mental effort while multi-tasking in a team environment.
• Ability to wear standard personal protective equipment (PPE) required while on the shop floor or in other work area where mandated (i.e. steel-toed shoes, safety glasses, and/or other applicable PPE).

Benefits

• Company paid premiums for medical, dental and vision coverage
• 401k plan with company match (6% dollar for dollar match along with profit share deposit after one year of service)
• Company paid life insurance with the option of purchasing additional voluntary life
• Company paid short- and long-term disability and AD&D insurance
• Company paid Employee Assistance Program
• Company paid Lifelock coverage

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.