In this contract role as a Systems Support Specialist, you'll work onsite in Birmingham with a team to manage the ticket cue, help with end of lease and answer incoming calls and utilize your MAC experience. Contract Duration: 6 months + Required Skills & Experience
High School diploma or equivalent, college degree preferred.
2-4 years' experience installing, configuring and resolving complex PC support issues
Should possess strong customer service skills and good verbal communications skills.
Should possess strong working knowledge of Microsoft Office applications, Windows, O365, MAC and Active Directory.
Should possess good analytical/trouble shooting skills.
Previous ticketing system experience is nice to have.
Should have A+ certification and possess good written skills.
Scripting or automation of processes/ideally PowerShell
What You Will Be Doing
Daily Responsibilities
Provide support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
Fielding IT Support calls and tickets
On-site IT Support and Onboarding related tasks and projects
Research, documentation, and advanced troubleshooting
Provide excellent customer service.
Must complete time critical assignments on time to meet company goals and customer deadlines.
Must enter all work into ticketing system
Must comply with all policy and procedures of the company
Complete assigned tasks as assigned by the System Support Manager
Install and configure replacement PCs and peripherals.
Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
Provide support for PCs, printers, scanners, aircards and PDA devices.
Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
Perform on-sight technical PC support for corporate personnel.
Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
Recommend products as required and in accordance with polices.
Numbers & Facts
Location
Birmingham, AL
Skills
Apple Macsunmatched
Corporate Complianceunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Document Scannersunmatched
Documentationunmatched
Hardware Installationunmatched
Hardware Repairunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Local Area Network (LAN)unmatched
Maintain Complianceunmatched
Microsoft Active Directoryunmatched
Microsoft Officeunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
On Site Supportunmatched
Onboardingunmatched
Peripheral Hardwareunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Problem Solving Skillsunmatched
Scripting (Scripting Languages)unmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Time Managementunmatched
Wide Area Network (WAN)unmatched
Windows PowerShellunmatched
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