Job Description A growing technology services provider supporting small and mid-sized businesses is hiring a Level 2 IT Support Technician / Systems Support Engineer. This role is ideal for someone who enjoys hands-on troubleshooting, direct client interaction, and the opportunity to work across desktops, Microsoft 365, servers, networking, and project-based support.
The position starts onsite for training and shadowing, then transitions into a primarily remote model once fully ramped. Onsite client visits are required only when issues cannot be resolved remotely or when project work requires hands-on support.
RESPONSIBILITIES Provide phone, remote, and occasional onsite support for business clients. Troubleshoot Windows desktops, laptops, printers, applications, and end-user issues. Administer Microsoft 365, including users, email, Teams, SharePoint, licensing, and authentication. Support Active Directory, Group Policy, user provisioning, permissions, and file shares. Assist with Windows Server administration, server maintenance, and infrastructure tasks. Troubleshoot basic network issues involving DNS, DHCP, VPN, Wi-Fi, and connectivity. Help with PC deployments, client moves, office buildouts, and new system rollouts. Use ticketing and remote management tools to document issues and drive resolution. QUALIFICATIONS 2 to 4 years of IT support, help desk, desktop support, or MSP experience. Strong Windows desktop troubleshooting skills. Experience supporting Microsoft 365 in a business environment. Working knowledge of Active Directory and Group Policy. Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi. Ability to support multiple client environments with professionalism and urgency. Clear communication skills and comfort working directly with business users. Strong follow-through, documentation habits, and ownership of assigned issues. Reliable transportation for occasional onsite client visits across the region. PREFERRED EXPERIENCE Managed Service Provider experience. RMM / PSA tool experience, such as Kaseya, ConnectWise, or similar platforms. Exposure to VMware, Hyper-V, firewalls, backup tools, or endpoint security. PowerShell, scripting, or automation exposure. Experience supporting handheld scanners, warehouse devices, or small business infrastructure. How We Work Client service comes first, with a focus on responsiveness and professionalism. Most issues are handled remotely, but onsite support is provided when needed. Team members are expected to learn quickly, ask good questions, and document their work. The environment is varied, practical, and hands-on. This is a strong fit for someone who wants to grow beyond basic desktop support. Show more Numbers & Facts Location Long Island, REMOTE
Skills
Authenticationunmatched
Business Supportunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
DHCP (Dynamic Host Configuration Protocol)unmatched
DNS (Domain Name System)unmatched
Desktop Administrationunmatched
Desktop PCunmatched
Documentationunmatched
Endpoint Securityunmatched
Firewallsunmatched
Follow Throughunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Laptop PCunmatched
Licensingunmatched
Microsoft Active Directoryunmatched
Microsoft Hyper-Vunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Microsoft Windows Desktopunmatched
Microsoft Windows Serverunmatched
Microsoft Windows System Administrationunmatched
Mobile Devicesunmatched
Network Administration/Managementunmatched
On Site Supportunmatched
Printersunmatched
Problem Solving Skillsunmatched
Scripting (Scripting Languages)unmatched
Server Maintenanceunmatched
Small Businessunmatched
Systems Administration/Managementunmatched
Systems Engineeringunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Supportunmatched
VMWareunmatched
VPN (Virtual Private Network)unmatched
Warehousingunmatched
Wi-Fiunmatched
Windows PowerShellunmatched
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