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IT/Systems Support - Level 2

Madison-Davis

  • Long Island, REMOTE
  • 30+ days ago
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    Skills

    • Authenticationunmatched
    • Business Supportunmatched
    • Communication Skillsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • DHCP (Dynamic Host Configuration Protocol)unmatched
    • DNS (Domain Name System)unmatched
    • Desktop Administrationunmatched
    • Desktop PCunmatched
    • Documentationunmatched
    • Endpoint Securityunmatched
    • Firewallsunmatched
    • Follow Throughunmatched
    • Help Deskunmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Laptop PCunmatched
    • Licensingunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Hyper-Vunmatched
    • Microsoft Product Familyunmatched
    • Microsoft SharePointunmatched
    • Microsoft Windows Desktopunmatched
    • Microsoft Windows Serverunmatched
    • Microsoft Windows System Administrationunmatched
    • Mobile Devicesunmatched
    • Network Administration/Managementunmatched
    • On Site Supportunmatched
    • Printersunmatched
    • Problem Solving Skillsunmatched
    • Scripting (Scripting Languages)unmatched
    • Server Maintenanceunmatched
    • Small Businessunmatched
    • Systems Administration/Managementunmatched
    • Systems Engineeringunmatched
    • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
    • Technical Supportunmatched
    • VMWareunmatched
    • VPN (Virtual Private Network)unmatched
    • Warehousingunmatched
    • Wi-Fiunmatched
    • Windows PowerShellunmatched

    Description


    A growing technology services provider supporting small and mid-sized businesses is hiring a Level 2 IT Support Technician / Systems Support Engineer. This role is ideal for someone who enjoys hands-on troubleshooting, direct client interaction, and the opportunity to work across desktops, Microsoft 365, servers, networking, and project-based support.

    The position starts onsite for training and shadowing, then transitions into a primarily remote model once fully ramped. Onsite client visits are required only when issues cannot be resolved remotely or when project work requires hands-on support.

    RESPONSIBILITIES
    • Provide phone, remote, and occasional onsite support for business clients.
    • Troubleshoot Windows desktops, laptops, printers, applications, and end-user issues.
    • Administer Microsoft 365, including users, email, Teams, SharePoint, licensing, and authentication.
    • Support Active Directory, Group Policy, user provisioning, permissions, and file shares.
    • Assist with Windows Server administration, server maintenance, and infrastructure tasks.
    • Troubleshoot basic network issues involving DNS, DHCP, VPN, Wi-Fi, and connectivity.
    • Help with PC deployments, client moves, office buildouts, and new system rollouts.
    • Use ticketing and remote management tools to document issues and drive resolution.

    QUALIFICATIONS
    • 2 to 4 years of IT support, help desk, desktop support, or MSP experience.
    • Strong Windows desktop troubleshooting skills.
    • Experience supporting Microsoft 365 in a business environment.
    • Working knowledge of Active Directory and Group Policy.
    • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
    • Ability to support multiple client environments with professionalism and urgency.
    • Clear communication skills and comfort working directly with business users.
    • Strong follow-through, documentation habits, and ownership of assigned issues.
    • Reliable transportation for occasional onsite client visits across the region.

    PREFERRED EXPERIENCE
    • Managed Service Provider experience.
    • RMM / PSA tool experience, such as Kaseya, ConnectWise, or similar platforms.
    • Exposure to VMware, Hyper-V, firewalls, backup tools, or endpoint security.
    • PowerShell, scripting, or automation exposure.
    • Experience supporting handheld scanners, warehouse devices, or small business infrastructure.

    How We Work
    • Client service comes first, with a focus on responsiveness and professionalism.
    • Most issues are handled remotely, but onsite support is provided when needed.
    • Team members are expected to learn quickly, ask good questions, and document their work.
    • The environment is varied, practical, and hands-on.
    • This is a strong fit for someone who wants to grow beyond basic desktop support.

    Numbers & Facts

    LocationLong Island, REMOTE

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