IT Systems Support Specialist

The IT Systems Support Specialist is responsible for providing comprehensive end-user support, managing service desk requests, and performing routine administration and maintenance of the company's IT systems.The position serves as a primary point of contact for day-to-day IT support while also assisting with the administration, maintenance, security, and reliability of the company's Windows-based infrastructure.The position is approximately 60% service desk and end-user support, 30% systems administration and maintenance, and 10% IT projects and documentation. Systems administration responsibilities are primarily focused on maintaining the existing environment, including monthly patching, updates, monitoring, troubleshooting, backups, and routine administration rather than designing or building new infrastructure.This is an on-site position based in Birmingham, Alabama, with occasional travel to company locations as needed.Primary AccountabilitiesService Desk and End-User Support: Handle, prioritize, and resolve service desk requests. Provide day-to-day technical support for employees, including computers, applications, printers, mobile devices, Microsoft 365, connectivity, and other technology issues.User Administration: Create, modify, and disable user accounts and access. Administer Active Directory, Microsoft Entra ID, Microsoft 365, security groups, permissions, and related systems.Endpoint Administration: Configure, deploy, maintain, and troubleshoot Windows workstations and other endpoint devices. Assist with Microsoft Intune administration, software deployment, security policies, and device compliance.Windows Server Administration: Perform routine administration, monitoring, monthly patching, updates, and troubleshooting of Windows Server systems.Hyper-V Administration: Perform routine administration and maintenance of Microsoft Hyper-V hosts and virtual machines, including monitoring, patching, troubleshooting, and basic virtual machine management.Microsoft 365 Administration: Support and administer Microsoft 365 services including Exchange Online, Entra ID, Intune, Teams, and related applications.Network Support: Monitor and troubleshoot network connectivity and assist with the administration of switches, firewalls, wireless networks, VPN connectivity, DHCP, DNS, and related network services.Backup and Recovery: Monitor backup jobs, troubleshoot backup failures, perform restores, and participate in routine testing of backup and recovery procedures.System Maintenance: Perform scheduled operating system and application updates, monitor system health, remediate issues, and assist with larger system upgrades and infrastructure projects as needed.Security: Follow and help enforce IT security standards and best practices. Assist with endpoint security, account security, vulnerability remediation, patching, access control, and other security initiatives.Documentation: Maintain accurate documentation for IT procedures, system configurations, support processes, equipment, and troubleshooting procedures.IT Projects: Participate in IT projects involving endpoints, Microsoft 365, servers, networking, applications, security, and other technology improvements.Technical RequirementsWindows Desktop Support: Strong knowledge of Windows desktop operating systems, hardware, software installation, troubleshooting, and general end-user support.Windows Server Administration: Hands-on experience administering Windows Server environments, including routine maintenance, patching, monitoring, and troubleshooting.Hyper-V: Working knowledge of Microsoft Hyper-V administration, including virtual machine management, monitoring, maintenance, and troubleshooting.Active Directory: Strong working knowledge of Active Directory, including users, computers, groups, permissions, and Group Policy Objects (GPOs).Microsoft 365: Experience administering and supporting Microsoft 365, including Exchange Online, Entra ID, Intune, and Teams.Endpoint Management: Experience deploying and managing Windows computers. Microsoft Intune experience is preferred.Backup Solutions: Experience monitoring backups, troubleshooting failures, and performing restores. Veeam Backup & Replication experience is preferred.Networking: Working knowledge of TCP/IP, DHCP, DNS, Wi-Fi, VPNs, switches, firewalls, and general network troubleshooting.PowerShell: Familiarity with PowerShell for Windows, Active Directory, Microsoft 365 administration, and automation of repetitive IT tasks.Secondary AccountabilitiesIn addition to the primary accountabilities listed above, individuals may perform other duties as assigned.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Position QualificationsTo perform this job successfully, an individual must be able to perform each primary accountability satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.An equivalent combination of education and experience may be considered.Education / ExperienceEducation: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Equivalent technical training and relevant work experience may be considered in place of a degree.Experience: 3-5 years of progressively responsible IT support, desktop support, systems support, or systems administration experience.Experience supporting users and IT systems in a multi-location or manufacturing environment is preferred.Competencies / Technical SkillsCore Competencies: Analytical Thinking; Problem Solving; Customer Orientation; Results Orientation; Initiative; Attention to Detail; Business Acumen; Building Collaborative Relationships.Organizational Competencies: Strong communication skills; ability to prioritize multiple support requests; ability to work independently; willingness to learn new technologies; ability to communicate technical information effectively to non-technical users.Licenses / CertificationsA+, Network+, Microsoft, or other relevant IT certifications are preferred but not required.