IT Systems Technician

The IT Systems Technician is responsible for providing advanced technical support to end users, troubleshooting hardware/software issues, performing basic system and network tasks, and ensuring timely resolution or escalation of problems. This role supports the day-to-day operation of computers, endpoints, servers, printers, phones, and basic applications in a multi-site Windows environment. The position requires a passion for technology and the ability to best meet end-user and business needs. Serves as the primary point of contact for staff technology support and escalates complex issues to senior IT staff as needed.

Job Description:

• Setup and moving endpoint hardware, upgrade existing hardware and software
• Correct reported hardware and/or software problems with Endpoints and mobile devices
• Support organization staff with computer issues, primarily relying on phone calls and ticketing system
• Support operational servers locally under direction of senior staff, restarts, software installs, and occasional application support
• Assist with implementation and setup of approved tools on operational servers.
• User and endpoint management using Windows Active Directory, resetting passwords and moving or assigning objects
• Monitor security and backup solutions and provide basic file restoration from backup
• Basic network support involving endpoint connectivity troubleshooting, occasional network configuration, and reporting to senior staff for more complex networking issues
• Support printers including config settings in print devices and helping with supply replacement like toners and drums. Help resolve endpoint printing issues
• Support premise phone system by helping with desk phone setup and settings, adding users and extensions.
• Be able to provide initial support of numerous healthcare specific software applications and devices, including endpoint installs, configuring basic settings, and reporting complex issues to senior IT staff
• Ensure compliance with healthcare regulations such as HIPAA in all support activities
• Be part of the on-call rotation to provide 24/7 support for departments operating after regular hours
• Be able to work overtime or adjust schedule occasionally based on specific needs for IT projects if needed
• Be considerate of the sensitive emotional nature of healthcare and always communicate as positively as possible, while being professional to all staff in the organization
• Physically able to lift to 25 lbs. individually
• Other IT related duties as they arise within our realm of expertise and the needs of the organization

REQUIRED QUALIFICATIONS

EDUCATION

• Minimum: High School diploma
• Preferred: Associate or bachelor's degree in a computer-related field.

LICENSE/CERTIFICATION

• Preferred: Microsoft, Networking, Firewall or similar industry certifications.
• EXPERIENCE
• Minimum: 1+ years working experience in information technology or related field.

PREFERRED QUALIFICATIONS

• 3+ years' working experience in information technology or related field.
• Prior experience providing help desk support for an IT environment.
• Healthcare experience.