IT Tech

IT Tech needs 4+ years experience

IT Tech requires:

* 2 year degree or equivalent experience A+ certification or equivalent work experience in Depot/Workstation support SCCM OSD, Imaging, or similar desktop imaging technology.

* Troubleshoot and diagnose device issues for laptops, desktops, and tablets. Active Directory experience.

* Problem solving and troubleshooting abilities

* Excellent communication, documentation, and written skills

* Experience with XenMobile or other Mobile management software a plus.

* Experience using Office 365 suite

IT Tech duties:

* Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.

* Work Order and ticket handling.

* Maintain queues, communicate, fulfill. Cycle counts of Depot inventory (devices and peripherals) Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.

* Troubleshoot software or hardware issues.

* Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.

* Manage and track devices sent to 3rd parties for repair.

* Order parts as needed

* PC and Apple Mac set up and support experience. iPad and Tablet setup, OS updates, and wiping of the device.