IT Tech Support Analyst I

Individual will provide technical support for staff. Responsibilities include installation, testing, maintenance, repair and networking of computers and peripherals; administration of Windows domain and accounts; installation, updates and troubleshooting of software on Windows-based computers; general technical support; inventory and records maintenance.

General Service Desk duties include; technical support via email/phone/ticketing system, strong customer service orientation and ability to interact well with diverse end-users and technical staff are required.

Individual must be detail-oriented and able to independently and successfully troubleshoot and resolve technology problems for staff working within the premises, and also for staff who are geographically distant. Issues can and will include Local Area Networks (LANs), end user computers, and company supported software systems.

Individual utilizes a variety of concepts and procedures including industry best practices within the information management field in order to upgrade, analyze, troubleshoot, resolve and document company computer systems, hardware, software and network issues and support and maintain user account information including rights, security and systems groups in a HIPAA and PCI compliant environment.

Requirements

• Communicates effectively both written & orally with co-workers and internal customers.
• Working technical knowledge of both PC hardware and software.
• Must possess knowledge of basic networking concepts and equipment familiarity, including routers, modems, and switches, and the networking and cabling of associated equipment.
• Willingness and ability to travel as needed within the territory of ESGW and to national meetings.
• Overtime and evenings required to meet deadlines and be part of an on-call rotation as needed.

Physical Requirements

• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all requirements of the job including but not limited to walking, sitting, bending, twisting, stooping, standing and kneeling for periods of time.
• Frequently lifts and moves hardware/networking equipment weighing up to 70 pounds.
• All positions require the completion of a background check.  Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• High School/Equivalent
• Coursework in Computer Science or technical training that would give the applicant skills needed to perform the computer support and problem-solving required.
• 0-2 years
• Experience in Help/Service Desk and/or End User support troubleshooting software and hardware such as: Microsoft 365 programs, Operating Systems (MS Windows 10 & 11, Windows Server 2012 and above, Apple iOS); laser printers, thermal printers, copiers, scanners, laptops, desktops, and mobile devices.

Easterseals-Goodwill offers a comprehensive & competitive benefits package including:

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores
• Referral Programs

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program.  Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms.  Contact your loan provider for more information.

Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone. 

Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported. 

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws. 

If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.