Deliver Exceptional Technical Support as an IT Support Specialist at CWI!Are you passionate about helping others solve technical challenges and delivering an outstanding user experience? The College of Western Idaho (CWI) is seeking an IT Support Specialist to provide front‑line technical assistance to students, faculty, and staff across the college's technology environment.In this customer‑facing role, you'll troubleshoot hardware and software issues, support classrooms and labs, and ensure users can effectively access the tools they need—while contributing to a responsive, service‑oriented IT support team.Reports to: IT Manager II, User ServicesPosition Status: FT - Full-TimePosted Pay Range: $23.38 - $29.22Why Join CWI?Technology is essential to learning and operations at CWI. As an IT Support Specialist, you'll play a key role in keeping systems running smoothly and minimizing downtime—supporting everything from classroom instruction to administrative operations. This role offers hands‑on experience across enterprise systems, networking, and end‑user support in a collaborative and fast‑paced environment.Benefits:CWI offers one of the most affordable and comprehensive benefits packages in higher education, including:Premium healthcare plans11%+ employer retirement contributionsTuition discountsGenerous personal leaveProfessional development opportunitiesCustomer Support & Technical Assistance:Provide high‑quality, customer‑focused technical support to faculty, staff, and studentsTroubleshoot hardware, software, audio/visual, and network issues in a Microsoft 365 and Active Directory environmentDeliver timely issue resolution while maintaining professionalism, courtesy, and clear communicationRespond to help desk tickets and inquiries in a timely and efficient mannerHelp Desk Operations & Service Delivery:Monitor and manage help desk queues, documenting all support activities and resolutionsAnswer help desk phones and provide real‑time assistance to end usersCreate clear, detailed technical notes to support issue tracking and escalationCollaborate with the Help Desk team to improve documentation, training, and user support processesSystems, Labs & Infrastructure Support:Install, configure, and maintain computer systems, software, hardware, and IP phonesSupport open computer labs and classrooms, including system imaging, software installation, and printing/copier supportPerform basic testing and troubleshooting of network infrastructure, including switches, routers, servers, and cablingAssist with hardware and software upgrades, migrations, and deploymentsTeam Collaboration & Continuous Improvement:Provide mentoring and guidance to Help Desk Support Specialists and Technical Assistants (work study employees)Help identify opportunities to improve systems, tools, and support processesParticipate in Agile workflows to prioritize tasks, projects, and daily workDevelop and align individual work goals with departmental initiativesWork Environment & Flexibility:Schedule may include hours outside of Monday–Friday, 8:00 a.m. – 5:00 p.m.Travel between CWI locations may be requiredQualifications:Two (2) years of college or trade school education in a computer‑related field, or equivalent experienceExperience supporting desktop environments in an enterprise setting preferredStrong troubleshooting and problem‑solving skills across laptops, desktops, and mobile devicesExperience supporting Microsoft 365 / Office 365 environmentsFamiliarity with LAN/WAN and wireless connectivity troubleshootingAbility to communicate effectively with technical and non‑technical usersStrong customer service orientation and ability to work independently and as part of a teamAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.#J-18808-Ljbffr