Technical Analyst I (Help Desk Support) – Onsite

? Liberty, MO
? $28/hour
? Monday–Friday | 8:00 AM – 5:00 PM

Overview

We are seeking a Technical Analyst I to provide first-level help desk support and assist end users with technical issues in an onsite environment.

Key Responsibilities

• Provide first-level help desk support for end users
• Troubleshoot Microsoft Office applications (Word, Excel, Outlook, etc.)
• Diagnose and resolve hardware issues (laptops, monitors, printers, peripherals)
• Assist with setup, configuration, and basic maintenance of IT equipment
• Document issues, resolutions, and recurring problems
• Escalate complex issues as needed
• Support overall business systems and contribute to continuous improvement of IT processes

Required Qualifications

• 2+ years of experience in IT support, help desk, or related field
• Experience troubleshooting Microsoft Office products
• Basic knowledge of hardware troubleshooting
• High School Diploma or equivalent
• Strong problem-solving and communication skills
• Ability to learn systems quickly and operate in a hands-on environment
• Must be able to work onsite 5 days per week in Liberty, MO

Preferred Qualifications

• Experience working in a help desk or onsite IT support role
• Familiarity with general IT service management practices

Soft Skills

• Ability to stay on task and manage time effectively
• Positive attitude and ability to work well with others
• Ability to interact with peers, supervisors, management, vendors, and visitors

Tools & Technology

• Microsoft Office Suite

Additional Information

• Fully onsite role (Monday–Friday)
• Must be located in the Kansas City area