IT Technical Analyst

Location: Liberty, MO
Duration: 12 Months

Responsibilities:

• Provide first-level help desk support for end users, resolving technical issues in a timely manner
• Troubleshoot and support Microsoft Office applications (Word, Excel, Outlook, etc.)
• Diagnose and resolve hardware issues (laptops, monitors, printers, etc.)
• Assist with setup, configuration, and basic maintenance of IT equipment
• Document issues, resolutions, and recurring problems
• Support overall business systems and contribute to continuous improvement of IT processes
• Escalate complex issues as needed

Requirements:

• 2 years of experience in IT support, help desk, or related field
• Experience troubleshooting Microsoft Office products
• Basic knowledge of hardware troubleshooting (laptops, printers, peripherals)
• High school diploma or equivalent
• Strong problem-solving and communication skills
• Ability to quickly learn systems and operate in a hands-on environment

Preferred Skills:

• Open to working onsite every day
• Sincere dedication to the best interest of the company, its customers, and employees
• Ability to stay on task and manage own time efficiently to meet deadlines
• Positive attitude and ability to work well with others, including peers, supervisors, executive management, and outside vendors, representatives, and visitors when called upon
• Experience working in a help desk or onsite IT support role
• Familiarity with general IT service management practices