The IT Technical Documentation Intern supports the City's digital accessibility project by updating, improving, and maintaining Knowledge Base (KB) articles, as well as assisting with the intake, tracking, and coordination of PDF remediation tickets. The role blends technical writing, accessibility best practices, and operational support to help ensure digital content is usable by everyone.
Work Schedule and Logistics
Part-time (up to 20 hours per week) paid internship
Flexible work scheduling during normal business hours (8:00 am to 5:00 pm)
Primarily remote; may require equipment pick up or occasional meetings at Madison's City County Building located at 210 Martin Luther King Jr Blvd, Madison, WI 53703
Reports to the Digital Inclusion Coordinator/Digital Accessibility Project Manager
Communication Skills - Ability to work with subject matter experts (SMEs), engage with users, and translate technical concepts into plain language
Basic Digital Accessibility Knowledge - Familiarity with digital accessibility principles like alt text, headings, accessible document structure and screen readers
Preferred Skills/Experience
Experience with IT ticketing systems
Familiarity with Web Content Accessibility Guidelines (WCAG) criteria
Familiarity with PDF remediation
Coursework in IT, technical communication, user experience (UX), accessibility or related fields.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Job Type: HOURLY
Agency: Information Technology
Location: City County Building 210 Martin Luther King Jr. Blvd., Madison
Numbers & Facts
Location
Madison, WI
Skills
Adobe Acrobatunmatched
Best Practicesunmatched
Communication Skillsunmatched
Detail Orientedunmatched
Disability Accommodationsunmatched
Diversityunmatched
Documentationunmatched
Information Technology & Information Systemsunmatched
Knowledge Baseunmatched
Logisticsunmatched
Multitaskingunmatched
Operational Supportunmatched
Organizational Skillsunmatched
Project/Program Managementunmatched
Technical Supportunmatched
Technical Writingunmatched
User Documentationunmatched
User Interface/Experience (UI/UX)unmatched
Web Content Accessibility Guidelines (WCAG)unmatched
Writing Skillsunmatched
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