IT Technical Support - Aviation

Ramos CS, now a part of Colliers Engineering & Design, is actively hiring an IT Technical Support. This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff on-boarding and off-boarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group. 

• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages/incidents.
• Determine severity, impact, and nature of incidents. Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new service or application requests in FreshDesk and IT Service Now and other related tracking applications.
• Complete on-boarding or off-boarding functions for staff being mobilized or demobilized. 
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint. 
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training to new department staff members. 
• Provide computer orientation to new staff.

• PC Hardware Troubleshooting: Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
• Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adepty in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
• Windows Operating System: Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
• Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.
• Must be able to lift at least 40lbs. 
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.
• Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.
• Ability to work with others.
• Self-starter with results driven focus.
• Capability to assume additional responsibilities. 
• Demonstrated experience managing data coordination and conversion projects. 
• Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more.
• Relevant Professional License & Certifications preferred.

Compensation: $58,000 to $60,100 per year (depending on qualifications)

Ramos Consulting Services, now a part of Colliers Engineering & Design, offers competitive benefits that support our employees in their life and career. This position is eligible for company benefits including but not limited to:

• Employer-Provided Healthcare: 100% employer-paid medical, dental, and vision insurance for employee base plans. We also provide a 40% employer contribution toward dependent or family coverage plans.
• Paid Time Off: 120 hours of combined PTO and Sick Time annually, in addition to paid holidays.
• Retirement Planning: Participation in a 401(k) retirement plan with a generous company match of 50% on the first 6% of employee contributions.
• Flexible Spending Accounts: Pre-tax FSA/HSA options for medical, dental, and dependent care expenses to help manage out-of-pocket costs.
• Employee Wellness & Support: 100% employer-paid Employee Assistance Program (EAP) providing 24/7 confidential support for work-life balance, financial wellness, and emotional well-being.
• National Resources & Career Growth: As part of the Colliers Engineering & Design national platform, employees have access to expanded technical resources, mentorship, and diverse career development opportunities across the Western United States and beyond.