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Help Desk Jobs in Chicago, IL

IT Technical Support Specialist

Column Technical Services
  • Chicago, IL
    8 days ago

    Job Description

    Column Technical Services is seeking a motivated and skilled IT Technical Support Specialist to join an IT Shared Services team onsite for a well-established organization based in Chicago, IL. In this role, you will collaborate with a fast-paced team of support professionals to deliver IT services to employees via phone and virtual support at the Chicago headquarters and seven remote subsidiary locations. We're looking for a team player with strong technical expertise, excellent problem-solving skills, and a commitment to exceptional end-user support. If this sounds like you, we encourage you to apply and start the conversation! 

    **Applicants must reside in or near the Chicagoland area to work onsite in the office.**

    Key Responsibilities
    • Resolve technical issues involving desktops, laptops, conference room systems, email, onboarding requests, and VPN connectivity.
    • Maintain, support, and upgrade existing hardware and software environments.
    • Install, configure, and tailor new hardware and software solutions to meet user and business needs.
    • Diagnose and resolve desktop, communication, and configuration issues; perform root cause analysis on recurring problems and implement preventative solutions.
    • Investigate and troubleshoot complex hardware and software issues, ensuring prompt and effective resolution.
    • Support end users with advanced software functionality and resolve escalated issues from the helpdesk.
    • Provide phone and email assistance for inquiries escalated by the Helpdesk team.
    • Act as a point of escalation for technical issues, delivering hands-on troubleshooting when required.
    • Partner with other IT teams to address complex challenges and contribute to cross-functional initiatives.
    • Participate in an on-call rotation to support critical incidents outside of standard business hours.
    • Maintain detailed documentation of incidents, solutions, and troubleshooting procedures.
    • Work with vendors and third-party providers to resolve advanced product-related issues.
    • Ensure proper setup, configuration, and ongoing maintenance of IT systems and equipment across corporate and remote locations.
    • Stay current on emerging technologies and industry best practices to enhance team effectiveness.
    • Oversee and track IT asset inventory, including hardware and software licenses, ensuring compliance with company policies.
    • Assist in developing and refining IT policies, procedures, and standards.
    • Communicate clearly and effectively with end users, team members, and stakeholders to ensure timely resolution of issues.
    • Collaborate with IT leadership to support the development and execution of IT strategies and policies.
    • Participate in or lead bridge calls for urgent or high-priority incidents when needed.


    Qualifications
    • 4+ years of hands-on experience in IT support, desktop support, or a similar technical support role
    • Associate degree or equivalent combination of education and experience
    • Strong experience supporting Windows 10/11 in an enterprise environment
    • Proficiency with Microsoft 365, including user support, configuration, and troubleshooting
    • Experience with Active Directory, including user account management, permissions, and access control
    • Demonstrated ability to troubleshoot and resolve issues related to: 
      • Desktops and laptops
      • VPN connectivity
      • Email systems
      • Printers and conference room technologies
    • Solid understanding of hardware diagnostics, repair, and deployment
    • Experience using ITSM / ticketing tools (e.g., Freshservice, ServiceNow, or similar)
    • Ability to support both on-site and remote users in a hybrid work environment
    • Strong problem-solving and analytical skills with the ability to perform root cause analysis
    • Excellent communication and customer service skills, with the ability to support users at all levels of the organization
    • Comfortable working in a fast-paced environment, managing multiple priorities
    • Willingness to participate in an on-call rotation
    • Experience supporting executive-level users
    Nice to Have
    • Experience supporting Citrix or other VDI environments
    • Basic knowledge of networking concepts, including connectivity troubleshooting and cabling
    • Exposure to ITIL or IT service management frameworks
    • Familiarity with IT asset management and lifecycle tracking
    • Experience working with vendors and third-party support teams
    • Experience contributing to IT documentation, policies, or process improvements

    Numbers & Facts

    LocationChicago, IL

    Skills

    • Access Controlunmatched
    • Analysis Skillsunmatched
    • Asset Managementunmatched
    • Best Practicesunmatched
    • Citrix Product Familyunmatched
    • Communication Skillsunmatched
    • Corporate Policiesunmatched
    • Cross-Functionalunmatched
    • Customer Support/Serviceunmatched
    • Desktop Administrationunmatched
    • Desktop PCunmatched
    • Desktop Virtualizationunmatched
    • Documentationunmatched
    • Email Technologyunmatched
    • Emerging Technologyunmatched
    • Executive Assistant Skills unmatched
    • Hardware Repairunmatched
    • Hardware Upgradesunmatched
    • Help Deskunmatched
    • IT Service Management (ITSM)unmatched
    • ITIL (IT Infrastructure Library)unmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Laptop PCunmatched
    • Maintain Complianceunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Product Familyunmatched
    • Microsoft Windows Operating Systemunmatched
    • Multitaskingunmatched
    • On Callunmatched
    • Onboardingunmatched
    • Printersunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Root Cause Analysisunmatched
    • Service Deliveryunmatched
    • ServiceNowunmatched
    • Software Licensesunmatched
    • Software Upgradesunmatched
    • Systems Maintenanceunmatched
    • Team Playerunmatched
    • Technical Deliveryunmatched
    • Technical Leadershipunmatched
    • Technical Supportunmatched
    • Testingunmatched
    • Time Managementunmatched
    • User Account Administrationunmatched
    • VPN (Virtual Private Network)unmatched

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