IT Technical Support Specialist III
Salary
$81,910.40 - $97,260.80 Annually
Location
Headquarters - Phoenix 85024, AZ
Job Type
Full-Time
Remote Employment
Flexible/Hybrid
Job Number
1375
Department
IT Service and Support
Opening Date
07/07/2026
Closing Date
7/21/2026 11:59 PM Arizona
Overview & Purpose
About the Pay
Note: The salary range listed ($81,910.40- $97,260.80) reflects the TARGET HIRING RANGE only and does not represent the full employee pay range for this position.
About Central Arizona Project
Central Arizona Project (CAP) is a 336-mile system that supplies Colorado River water to central and southern Arizona. More than 6 million people rely on this supply. CAP employs nearly 500 people who enjoy a team-oriented and safety-focused work culture. The close community of a small company is driven to help fulfill our extremely valuable mission.
Hear what our employees are saying about working for CAP.
Compensation & Benefits Package includes:
About the Responsibilities
As the Technical Expert, manage, evaluate, configure, test, install, and support computer and network related hardware and software to meet the requirements of the Central Arizona Project (CAP).
At an expert experience level, plans, installs, and tests Windows servers, personal computer and laptop operating systems, hardware, and related peripherals. Installs new network equipment and troubleshoots existing network equipment. Provides installation and support for the Windows and CBM networks at headquarters and at facilities along the canal system.
Works with clients, both in person and remotely to troubleshoot problems and resolve simple to complex computer hardware problems, application issues and network related problems. Provides client training as needed to allow effective use of hardware and applications. Meets defined targets for resolution of reported problems. Assists clients with "how to" questions regarding the use of computer applications and hardware.
Assists Network Engineering, Windows Administrators, and IT Security as needed with installs of equipment at HQ and remote locations. This includes router, switches, telephony, video conferencing, cabling, and other opportunities where this position will be instrumental in meeting CAP network availability standards.
Assists the IT Infrastructure Team at HQ and remotely when required. The duties may include system testing after security patching, beginning level cloud administration work (SharePoint, One Drive), VDI (Virtual Desktop Interface) Administration and data center hardware installs.
Installs computer applications which require mid-range computer network and/or Windows servers and personal computer interoperability. Installs specialized software applications used by CAP such as AutoCAD, Livelink, SKM, etc. and maintains a good understanding of how to implement these tools with the proper configuration. Obtains application training as needed to accomplish this.
Leads and participates on project teams to develop and implement process improvements that have a positive impact on Information Technologies and CAP. Performs as a dedicated advocate to a client department to understand operational responsibilities and identify potential improvements or new services that can be provided to that department by Information Technologies. Develops plans and implements changes or coordinates with appropriate Information Technologies staff to implement as necessary.
About the Qualifications
A bachelors degree (or higher) in Information Systems or a related field; OR an associates degree plus an additional two (2) years of related work experience; or a high school diploma (GED) plus an additional four (4) years or related work experience.
Five (5) years of increasing responsibility performing computer and network support, troubleshooting, problem resolution, customer service and support, installation and systems management of computer environments.
Certifications or Licenses:
Must have a valid Arizona drivers license and maintain a good driving record. If candidate is hired from outside of Arizona, they will be required to obtain an Arizona drivers license.
PREFERRED QUALIFICATIONS:
A+ Certification.
Microsoft Certification
Cisco Certification
Exposure to cloud technologies (Microsoft Azure)
Exposure to Cisco technologies (switches, data center)
Experience with Autodesk and CAD products.
Experience with automated ticketing systems.
Experience with building images.
Experience with ticket triaging, management and reporting.
To see the full position description, click HERE.
If youre passionate about technology and customer service, consider joining one of the largest water conveyance systems in North America. Build your career with an outstanding organization - apply today!
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Click here for details regarding CAPs benefits.
01
I have reviewed the target hiring range for this position. I understand that this target range does not reflect the full employee pay range for this job. I understand that in addition to pay, CAP provides employees with a generous benefits package including pension, 401(k), excellent health insurance with $0 employee-only premium, dental, vision, life, disability, 4-10 work schedule with Fridays off, paid training, tuition reimbursement, paid parental leave, paid holidays, paid time off, wellness programs, and more.
02
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
03
Which best describes your highest level of education?
04
How many years of increasing responsibility performing computer and network support, troubleshooting, problem resolution, customer service and support, installation and systems management of computer environments do you have?
05
Please select all areas in which you have experience, training, and/or current certifications (select all that apply):
06
Do you have a valid drivers license and a good driving record?
Required Question
Employer Central Arizona Project
Address 23636 N. 7th Street
Phoenix, Arizona, 85024
Website http://www.cap-az.com