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IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

Macpower Digital Assets Edge Private Limited
  • New York, NY
  • $31 Per Hour
  • Quick Apply
5 days ago

Job Description

Job Summary: We are seeking a skilled Bilingual (Korean/English) IT Technician to provide hands-on technical support to both office staff and retail store teams. The ideal candidate will manage IT equipment, troubleshoot hardware and software issues, and ensure smooth operations for SAP, POS systems, networking, and end-user devices. This role requires strong problem-solving skills, technical expertise, and excellent customer service.
Key Responsibilities:
  • Provide onsite IT support for office and retail staff, resolving hardware, software, and network issues.
  • Troubleshoot desktops, laptops, printers, phones, POS terminals, and peripherals.
  • Set up, configure, and deploy new IT equipment (PCs, monitors, scanners, registers, etc.).
  • Install, update, and maintain software, OS patches, and security updates.
  • Assist with SAP-related issues (user access, printing errors, basic troubleshooting).
  • Diagnose and resolve POS system malfunctions (receipt printers, barcode scanners, payment terminals).
  • Ensure stable wired/wireless network connectivity across locations.
  • Maintain IT asset inventory and keep documentation up to date.
  • Support new hire onboarding & offboarding (account setup, hardware provisioning, access management).
  • Manage and prioritize helpdesk tickets, escalating complex issues when necessary.
  • Coordinate with vendors for equipment repairs and service requests.
Qualifications & Requirements:
  • Bilingual proficiency in Korean and English (written & spoken).
  • 2+ years of IT support experience, preferably in office + retail environments.
  • Bachelor's degree in Computer Science, IT, or related field (preferred).
  • Hands-on experience with SAP & POS troubleshooting (a plus, not required).
  • Proficient in Windows OS, macOS, iOS, Microsoft 365, and basic networking.
  • Familiarity with remote support tools, imaging software, and ticketing systems.
  • Ability to lift/move equipment (up to 50 lbs).
  • Strong problem-solving skills with the ability to diagnose root causes.
  • Customer-focused attitude with excellent communication skills.
  • CompTIA A+, Network+, or similar certifications (a plus).
  • Must be available for onsite work at both office and retail locations.

Numbers & Facts

LocationNew York, NY
Salary$31 Per Hour

Skills

  • Administrative Skillsunmatched
  • Bar Code Scannersunmatched
  • Communication Skillsunmatched
  • CompTIA A+unmatched
  • CompTIA Network+unmatched
  • Computer Scienceunmatched
  • Computer Securityunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Desktop PCunmatched
  • Document Scannersunmatched
  • Documentationunmatched
  • English Languageunmatched
  • Equipment Maintenance/Repairunmatched
  • Establish Prioritiesunmatched
  • Hardware Administrationunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Imaging Applicationunmatched
  • Information Systems/Technology IS/IT Administrationunmatched
  • Information Technology & Information Systemsunmatched
  • Inventory Managementunmatched
  • Korean Languageunmatched
  • Laptop PCunmatched
  • Lift/Move 50 Poundsunmatched
  • Mac Operating Systemunmatched
  • Maintenance Servicesunmatched
  • Management of Information Systems/Technology (MIS)unmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Desktopunmatched
  • Microsoft Windows Operating Systemunmatched
  • Network Connectivityunmatched
  • On Site Supportunmatched
  • Onboardingunmatched
  • Peripheral Hardwareunmatched
  • Point of Sale (POS) Systemsunmatched
  • Printersunmatched
  • Printingunmatched
  • Problem Solving Skillsunmatched
  • Retailunmatched
  • SAPunmatched
  • Software Administrationunmatched
  • Software Patchesunmatched
  • Technical Supportunmatched
  • Wireless Communicationsunmatched
  • iOSunmatched

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