IT Technical Support (Teradyne, North Reading)

Teradyne

North Reading, MA

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JOB DETAILS

SALARY

$68,500–$109,600 Per Year

SKILLS

Access Control, Analysis Skills, Asset Management, Atlassian JIRA, Audiovisual, Change Control, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, CompTIA Security+, Computer Hardware, Computer Science, Configuration Management, Continuous Improvement, Cryptography, Customer Support/Service, Defense Information Systems Agency (DISA), Desktop Administration, Desktop PC, Detail Oriented, Diversity, Documentation, Endpoint Security, Government, Hardware Administration, IT Service Management (ITSM), Identify Issues, Import/Export Compliance, Incentive Programs, Information Technology & Information Systems, Knowledge Base, Laptop PC, Mac Operating System, Maintain Compliance, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Multitasking, Network Security, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Regulations, Regulatory Compliance, Regulatory Requirements, Sales Closing Skills, Security Auditing, Software Installation, Standard Operating Procedures (SOP), System Operations, Systems Administration/Management, Systems Maintenance, Technical Support, Training/Teaching, U.S. National Institute of Standards and Technology (NIST), USB, United States Citizen, User Interface/Experience (UI/UX), Workplace Issues, Writing Skills, iOS

LOCATION

North Reading, MA

POSTED

3 days ago

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The IT Technical Support role is responsible for providing comprehensive technical assistance to internal users, working alongside our Infrastructure team to support IT infrastructure, and ensuring the reliability and security of our technology environment. This position is based at our North Reading, MA corporate office and reports to the IT Manager or Director.

This role includes direct support of systems operating within an International Traffic in Arms Regulations (ITAR) controlled, access restricted enclave environment and requires strict adherence to security, compliance, and operational controls governing regulated systems and data. Because of ITAR regulations the candidate who fills this role must be a US National.

+ User Support & Troubleshooting

+ Serve as a primary point of contact for technical support requests, hardware and software issues, and network issues for employees via phone, email, chat, or in person

+ Diagnose and resolve technical problems, escalating complex or security sensitive issues to higher‑ level support teams as required

+ Provide training and guidance to users on A/V systems (e.g., Microsoft Teams Rooms, conference room technology) and productivity tools.

+ Primary responsibility will be supporting users operating within ITAR restricted environments, ensuring all assistance is provided in accordance with established procedures and security controls. Secondarily, and as time permits will be required to support users outside the restricted environment.

+ System Configuration & Maintenance

+ + Configure, deploy, and maintain desktops, laptops, and mobile devices, including operating systems and software installations.

+ Apply and validate security hardening standards for enclave systems such as DISA STIG(s), NIST SP 800-171, NIST SP 800-53, Rev. 5, and CMMC L2, including disk encryption, endpoint protection (EDR), and device/USB control policies.

+ Ensure IT assets are accurately tracked and documented; maintain up-to‑date records in asset and configuration management systems, including systems governed by ITAR compliance requirements.

+ ITAR & Secure Environment Support

+ + Ensure strict adherence to ITAR regulations, company security policies, and audit requirements when handling systems, data, and user access.

+ Provision, modify, and deprovision user access to ITAR‑ restricted systems in accordance with least‑ privilege and need‑ to‑ ‑know principles.

+ Perform support activities consistent with enclave controls including restricted connectivity, removable media limitations, enhanced logging, and formal change control.

+ Perform deprovisioning and sanitization of computer hardware.

+ Participate in ITAR compliance audits, inspections, access reviews, and documentation efforts as required.

+ Collaboration & Communication

+ + Coordinate with other departments, staff, vendors, Security, Compliance, and Export Control teams to resolve issues and implement IT solutions aligned with business and regulatory requirements.

+ Interface with corporate IT groups and key customers to improve the user experience while maintaining strict compliance within secure environments.

+ Clearly communicate security requirements and operational constraints when supporting users in controlled environments.

+ Continuous Improvement

+ + Stay current with emerging workplace and endpoint technologies, including those applicable to secure and regulated environments.

+ Contribute to process improvements, standard operating procedures, documentation, and knowledge base articles to enhance both support efficiency and compliance posture.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

+ Associate degree in Computer Science, Information Technology, or equivalent experience.

+ 1–4 years of direct experience in IT support, including hands on work with Windows 11, iOS, iPadOS, MacOS, and Azure/Intune‑ administration.

+ Experience supporting systems in regulated, high security‑, or controlled environments (e.g., ITAR, government, defense, or similar).

+ Strong analytical and problem-solving‑ skills with the ability to follow strict procedures and security controls without deviation.

+ Solid understanding of fundamental networking and endpoint security principles.

+ Excellent communication skills, both written and verbal; customer service oriented with a balance of responsiveness and compliance discipline.

+ Highly organized, detail oriented‑, and able to manage multiple priorities in a controlled operational environment.

Preferred Qualifications & Certifications

+ Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.

+ Exposure to ITAR, CUI, NIST, CMMC, or similar regulatory or security frameworks.

+ Experience with remote desktop tools, IT service management platforms (Jira Service Management), and formal change control‑ processes.

+ Familiarity with security auditing, access reviews, and compliance documentation.

We are only considering candidates local to position location and are unable to provide relocation for this position.

Compensation:

The base salary range for this role is $68,500 - $109,600. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here (https://www.teradyne.com/2026-benefit-information-for-us-employees/) to see details.

#LI-KD1

ITAR Restriction: All candidates for this ITAR restricted position must be one of the following: US Citizen or U.S. Permanent Resident, Asylee, Refugee or otherwise lawfully admitted under an amnesty program.

The above listed position may involve access to export controlled technology and may be subject to export licensing requirements prior to employment.

Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

About the Company

Teradyne

Teradyne is a leading supplier of automation equipment for test and industrial applications. Teradyne Automatic Test Equipment (ATE) is used to test semiconductors, wireless products, data storage and complex electronic systems, which serve consumer, communications, industrial and government customers. Our Industrial Automation products include Collaborative Robots used by global manufacturing and light industrial customers to improve quality and increase manufacturing efficiency. In 2017, Teradyne had revenue of $2.14 billion and currently employs approximately 4,500 people worldwide.

COMPANY SIZE

1,500 to 1,999 employees

INDUSTRY

Electronics, Components, and Semiconductor Mfg

FOUNDED

1960

WEBSITE

http://www.teradyne.com

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