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IT Technical Support Transition & Knowledge Transfer Manager

PROLIM Global Corporation

Detroit, MI

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Cloud Computing, Communication Skills, Consulting, Continuous Deployment/Delivery, Continuous Integration, DevOps, Disaster Recovery, Documentation, ERP (Enterprise Resource Planning), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Information Technology Consulting, Knowledge Transfer, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Matrix Management, Microsoft .NET, Microsoft Windows Azure, Network Administration/Management, Outsourcing, Process Engineering, Product Engineering, Product Lifecycle Management, Profit & Loss, Project/Program Management, Prototyping, Quality Assurance, Risk Management, SQL (Structured Query Language), Scrum Project Management and Software Development, Security Compliance, Technical Leadership, Technical Support, Vendor/Supplier Management
LOCATION
Detroit, MI
POSTED
30+ days ago

PROLIM www.prolim.com is currently seeking Senior IT Technical Support Transition & Knowledge Transfer Manager for one of our top Client for Location Detroit MI. Qualified candidates can directly send your updated resume and contact info via email vishal.tigalannavar@prolim.com.

Seeking an experienced IT Technical Transition Manager to lead vendor‑to‑internal technical support transitions and knowledge transfer for a large‑scale IT modernization program. This role ensures operational readiness, compliance, and smooth handoff of critical systems.

Key Responsibilities

  • Lead execution of IT technical support transition plans.
  • Enforce vendor exit and knowledge transfer requirements.
  • Coordinate cross‑functional technical teams and stakeholders.
  • Ensure documentation security compliance and disaster recovery preparedness.
  • Manage risks, scope, deliverables, and schedules.
  • Participate in Agile/Scrum ceremonies and collaborate with developers.

Required Skills & Experience

  • 5 years IT transition management experience including matrix management.
  • 3-5 years in IT management, technical program management, or operations leadership.
  • Strong knowledge of .NET architectures and Microsoft Azure App Services, SQL Storage, Key Vault, DevOps, CI/CD.
  • Experience with ITIL‑aligned service management (incident, change, problem management).
  • Proven vendor management and stakeholder communication skills.

About PROLIM Corporation PROLIM is a leading provider of end-to-end IT PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include:

  • Advisory
  • PLM Software Services
  • Program Management
  • Solution Architecture
  • Training
  • Staffing
  • Cloud Solutions
  • Servers
  • Networking Infrastructure
  • ERP Practices
  • QA Services

Engineering services include:

  • Data Translation
  • CADCAMCAE
  • Process & Product Engineering
  • Prototyping and Testing
  • Validation

within a wide range of markets and industries.

About the Company

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PROLIM Global Corporation

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