Brand Marketing (Branding), Communication Skills, Content Development, Content Management, Data Collection, Depth Perception, Detail Oriented, Digital Media, Documentation, Editing, Frequently Asked Questions (FAQ), Help Desk, Identify Issues, Industry Standards, Information Technology & Information Systems, Knowledge Base, Learning Management System (LMS), Microsoft Excel, Microsoft Word, Multitasking, Organizational Skills, Procedure Development, Source Code/Configuration Management (SCM), Standard Operating Procedures (SOP), Support Documentation, Technical Leadership, Technical Writing, User Documentation, Writing Skills
Position Details
Req ID
req1913
Job Title
IT TECHNICAL WRITER I
Division
Corporate
Shift
First Shift
Job Summary
Job Summary
Applies basicknowledge of principles, theories, concepts and industry practices and standard in the area of developing, writing, organizing, and maintaining documentation that supports an organization's technology environment to include creating enduser guides, IT policies, standard operating procedures, troubleshooting instructions, and knowledgebase content. Collaborates with IT subject matter experts (SMEs) to gather information, document processes to ensure accuracy in workflows and system environments.
Essential Functions & Key Responsibilities
- Supports development of solutions to problems of limited scope and complexity requiring judgment and ingenuity, working within established standard and procedures relative to developing, writing, organizing and maintaining documentation for the Information Technology (IT) organization. Work is closely monitored and results reviewed for accuracy and adequacy.
- Responsible to support end-user Guides and Trainings, IT Policies, Procedures, and Work Step Instructions, IT PMS (Content and Library Management).
- Write and publish user-facing documents such as:
- How-to guides, set-up instructions, quick reference guides
- FAQs and simple troubleshooting steps
- Work instructions and standard work processes
- Work with subject matter experts (SMEs) to capture:
- Step-by-step process, screenshots, common mistakes, and tips
- Create content that is simple and consistent:
- Plain language, clear steps, and helpful visuals
- Via company templates and branding
- Publish and communicate updates in approved knowledge, training (LMS) system.
- Create and/or update IT policy documents, as assigned.
- Convert policy into usable procedures and work instructions.
- Manage approvals, version control, and review dates with IT leadership; organize, tag, and maintain the documentation library.
- Ensure content remains current, up to date through periodic reviews and retiring outdated content.
Performs other duties as required. These duties may include assignments in job classifications and departments other than the primary assignment.
Minimum Qualifications
Education Requirements
Minimum 4 Year / Bachelors Degree. IT, general business or other related discipline
If applicable, a combination of experience and training may be substituted for the education requirement. Experience Requirements
0 - 3 or more year(s) Technical writing and/or training and documentation specializing, analyzing
Skills and Competencies
- Communicate effectively using electronic media and in written and verbal forms.
- Make telephone and direct personal contact with internal and external personnel and make formal presentations to small or large groups.
- Competent in the use of standard software applications such as Microsoft Word and Excel.
- Strong writing and editing skills; attention to detail, ensuring content is up to date, i.e. IT policies and procedures
- Strong organizational skills, reliable and able to manage multiple tasks.
- Able to learn new tools quickly and explain them clearly, simply and concisely.
- Ability to create user-friendly, step-by-step work instructions and documentation with screenshots, training guides and other written documentation.
- Ability to maintain knowledge bases, documentation libraries and version control.
Physical Requirements
Physical Requirements
Must be able to work in excess of eight (8) hours per day and five (5) days per week, if required. Additionally, those who work at NORDAM Repair Division must be able to ascend and descend stairs.
Demand - Frequency
Demand - Frequency
Walk - Frequent
Use hands to handle or feel or manipulate - Frequent
Reach with hands and arms - Frequent
Stoop, kneel, crouch, or crawl - Occasional
Talk and hear - Frequent
Use close vision, depth perception, and ability to adjust - Constant
Travel between facilities (drive) - Occasional
Stand - Occasional
Climb Stairs - Occasional
Weight - Frequency
25 pounds - Occasional
Work Environment
Work Environment
While performing the duties of this job, the Stakeholder is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.
Supervision
Supervision
EEO Statement
The NORDAM Group LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.