IT Technical Writer, Sr

Status: Full Time 

Shift: Monday - Friday, 8am-5pm roughly 

Location: Downtown Orlando 

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

Position Overview 

Under minimal supervision, works closely with Information Technology/Clinical Engineering teams to understand the product roadmap and plans appropriate accompanying documentation assets in support of each product release. The incumbent will possess technical writing skills and, with a high degree of independence, produce high-quality documentation that contributes to the overall success of IT products. The Senior Technical Writer will work with a team of talented technical writers who work collaboratively with developers, quality engineers, and product managers to help our internal and external customers understand how our products work.

Supports the Office of the Chief Digital and Information Officer by creating timely and effective corporate awareness around ongoing organizational initiatives, successes, and emergent issues or challenges. This position will support the Information Technology/Clinical Engineering (IT/CE), Supply Chain, and Corporate Security departments.  The candidate will provide tactical and non-technical communications support to all leadership levels and team members.  A significant activity for this position will be leading communications for initiatives surrounding digital innovations, artificial intelligence and IT aspects of corporate mergers and acquisitions.  The candidate is expected to deliver clear, concise and timely communication to key targets.

The position also is responsible for supporting the IT Technical Documentation & IT Communications leader with management and administration initiatives in overseeing the team that develops and executes strategic communications, internal campaigns and communications plans in support of strategic goals determined by the three departments aforementioned. 

Essential Functions

• With minimal supervision, work with internal teams and subject matter experts to obtain an in-depth understanding of the product and documentation requirements.
• Produce and maintain high-quality documentation that meets corporate standards and is appropriate for its intended audience.
• Write easy-to-understand user interface text, online help, and user guides.
• Create tutorials to help end-users use a variety of applications.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Support internal and external customers with documentation requests and questions.

• In accordance with Orlando Health writing and brand standards, writes and edits messages through varied communication channels including electronic, verbal and written while ensuring quality, consistency and content integrity.

• Helps team members and targeted audiences comprehend IT/CE technology service offerings, products and use requirements.

•  Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Maintains current knowledge of HIPAA, privacy and confidentiality standards to ensure both vendor and internally developed software are compliant.
• Knowledge of AP Style writing guide.
• Demonstrated record of consistent excellence in communication skills, both verbal and written, including editing, proofreading and grammatical skills.
• Develops and manages positive relationships with all internal partners and external associates.
• Leadership experience as a manager or supervisor of staff.
• Stays informed about emerging communication trends, developments and technologies and shares communication best practices with appropriate audiences.
• Demonstrated skills in word processing and desktop publishing to include ability to work with documents in various formats (Microsoft Office Suite, Publisher, pdf and jpg files).
• Performs other duties as assigned.

Education/Training
Bachelor's degree in journalism, mass communications, organizational communication, English or a similar area of study.

• Strong writing skills demonstrating understanding of target audiences and efficiency with style and grammar.
• Works independently and collaboratively with many different teams.
• Deliver high quality documentation with a sharp attention to detail.
• Quickly grasp complex technical concepts and translate them into user-friendly deliverables.
• Basic understanding of software development and the Agile methodology.
• experience in business or organizational communications including supervisory, managerial or demonstrated leadership capabilities.

Licensure/Certification
None.

Experience
Five (5) years of experience in technical writing of software or related documentation.