IT Technician 1

IT Technician

Position Summary

Provide technical assistance to computer systems users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, Office Suite, email, and operating systems.

Essential Functions

• Help desk support
• Hardware support
• Maintain accurate inventory of equipment/licensing
• Install software applications and provide training as needed
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, applications
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, printers, phone and software within established standards and guidelines
• Handle any troubleshooting and technical support issues which may arise
• Perform duties in a safe manner including assembly of IT equipment
• Travel up to 25% domestically to work sites
• When assigned as an IT Technician 2:
• Ability to create quotes and follow PO in SAP
• Own 1 assigned project and/or completed system (SME)
• When assigned as an IT Technician 3:
• Ability to create quotes and follow PO in SAP
• Own 3 assigned projects and/or completed systems (SME)
• Other Responsibilities
• Perform other duties and projects as assigned by management
• When assigned as an IT Technician 2:
• Up to 25% of time assisting pathway team
• When assigned as an IT Technician 3:
• Up to 50% of time assisting pathway team

Other Responsibilities

• Perform other duties and projects as assigned by management
• When assigned as an IT Technician 2:
• Up to 25% of time assisting pathway team
• When assigned as an IT Technician 3:
• Up to 50% of time assisting pathway team

Education, Experience, and Skills Required

• Experience in a related field preferred
• IT Technician 2: Minimum 2 years' experience in a related field or a combination of work experience and education
• IT Technician 3: Minimum 4 years' experience in a related field or a combination of work experience and education
• Ability to multitask, prioritize and manage time efficiently
• Ability to analyze problems and strategize for better solutions
• Ability to demonstrate patience and understanding, ensure customer satisfaction
• Must have attention to detail
• Requires working knowledge of fundamental operations of relevant software, hardware and other equipment (MS Windows, MS Office)
• Ability to train users on software applications
• Familiarity with typical desktop computer operating systems (Windows 7, 8, 10 and Android) used by business end users
• Must be able to communicate with other employees and read and write at a level that will enable to perform the work in a safe and efficient manner
• Must be able to use and acquire knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation. Must be proficient in MS Word, Excel, Power Point and use of the Internet
• Must possess at any time a valid driver's license with a driving record acceptable to ORMAT's auto insurance carrier
• Must be able to operate a vehicle in a safe manner.

Physical Requirements

• The ability to travel for long distances by car and air
• The ability to lift up to 50 lbs.
• The ability to work at a computer and computer monitor and use repetitive motion for long periods of time.
• The job requires sitting and/or standing for long periods of time with moderate bending, stooping, and kneeling.