IT TECHNICIAN 4
Salary
$57,252.96 - $84,501.36 Annually
Location
Carson City
Job Type
Full-Time
Job Number
2026-02935
Department
DEPARTMENT OF TRANSPORTATION
Opening Date
07/06/2026
Closing Date
7/13/2026 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
C
Max Number of Applicants
50
Salary Grade
32
Full Physical Address of Position (City, State, Zip)
1263 S. Stewart St. Carson City, Nevada 89712
Job Summary
The Nevada Department of Transportation, IT Division is seeking an IT Technician 4, Service Desk Technician to provide tier 1 desktop, network, hardware, and software support under the guidance of the Service Desk Supervisor in Carson City, NV. The role focuses on delivering high-quality customer service, troubleshooting system-related issues, and supporting users across a diverse and dynamic technology environment. NDOT offers robust benefits, training opportunities, and a cloud-first technology landscape. The Service Desk Technician responds to IT service desk calls, emails, and inquiries while completing tasks within established procedures and timeframes. The role involves troubleshooting and resolving issues across Windows, Azure, VPN, and MAC environments; documenting and resolving first-tier incidents; and maintaining accurate records in ITSM systems. The technician assists with hardware and software installation and configuration, provides feedback on PC images, participates in system testing, and supports technology solution implementation. Applicants must be authorized to work for ANY employer in the U.S, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Please note that this position is on-site and does not offer remote work options. The Job Duties section listed in this announcement reflects the Statewide Class Specifications for all positions and do not fully correlate with the specific duties of this position.
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.
Essential Qualifications
Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.
Job Duties
Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.
Perform related duties as assigned.
Under limited supervision, incumbents perform advanced journey level duties and may serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower. For Network Operations and Support positions, this level may be used as either a trainee for the next level in the series, or as a permanently allocated sub-journey level.
Knowledge, Skills, and Abilities
This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.
Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system; user password security principles and practices.
Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet.
General knowledge of: at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting.
Ability to: create and use disk images; provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media.
Recruiter Contact Information: Clark Mandichak - clarkmandichak@admin.nv.gov
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
Please send direct Inquiries or correspondence to the recruiter listed on this announcement.
Benefits include:
Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).
Vacation: Accrual of three weeks of annual leave each year.
Sick Leave: Accrual of three weeks of sick leave each year.
Holidays: 12 paid holidays per year.
Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
No Nevada state income tax.
Public Service Loan Forgiveness: Eligible due to public sector employment.
Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).
For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).
The following are legal holidays:
January 1.............................................. New Years Day
Third Monday in January.................. Martin Luther King, Jr.s Birthday
Third Monday in February................ Washington's Birthday
Last Monday in May........................... Memorial Day
June 19................................................ Juneteenth Day
July 4.................................................... Independence Day
First Monday in September.............. Labor Day
Last Friday in October....................... Nevada Day
November 11........................................ Veterans Day
Fourth Thursday in November........ Thanksgiving Day
Friday following the Fourth Thursday in November...................... Family Day
December 25........................................ Christmas Day
When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255
01
Do you have any of the following?
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This position requires up to 25% of travel. Can you meet this requirement?
03
A valid drivers license is required at the time of appointment and as a condition of continuing employment. Can you meet this requirement?
Required Question
Employer State of Nevada (NV)
Address See Above for Agency Information
See Above for Posting Location, Nevada, 89701
Website https://nvjobs.nv.gov